Reservations Team Lead

7 days ago


Brisbane, Queensland, Australia NOVOTEL Full time

**Accomplish Excellence in Guest Experience Management**

We are seeking a skilled Reservations Supervisor to join our award-winning team at NOVOTEL. In this key role, you will be responsible for providing exceptional guest service and ensuring seamless reservation management.

 

Key Responsibilities:

  • Skillfully manage reservations, maintaining high accuracy levels and efficient processes. 
  • Collaborate effectively with the Front Office team, fostering a culture of excellent communication and teamwork. 
  • Analyze revenue opportunities and develop strategies to maximize sales, driving business growth. 
  • Maintain PMS systems up-to-date, ensuring precise and timely information exchange. 
  • Work closely with colleagues to ensure outstanding guest experiences, whether new or repeat guests. 

 

About You:

  • A natural leader, with experience in reservations management, preferably with Opera PMS or Opera Cloud.
  • Excellent problem-solving skills and ability to manage competing priorities efficiently.
  • Passion for delivering memorable guest experiences and commitment to exceptional service quality.
  • Ability to work collaboratively as part of a dynamic team.
  • Authorized to work in Australia.

 

Your Benefits:**

  • Competitive salary range: AU$65,000 - AU$85,000 per annum, depending on qualifications and experience.
  • Fun and supportive work environment, contributing to an 8.2/10 employee satisfaction score.
  • Employee benefit card offering exclusive discounts at Accor worldwide.
  • Learning programs through our Learn Your Way Academie
  • Opportunity to grow professionally within your property and across the world.
  • Chance to make a positive impact through our Corporate Social Responsibility activities.

 

About NOVOTEL:

  • We welcome diverse talent and offer reasonable adjustments to support you during the recruitment process.
  • We value inclusivity and strive to create a workplace where everyone feels valued and respected.
  • Join us in shaping tomorrow's hospitality and discover the limitless possibilities that await you.

 

Learn more about Accor Careers at https://careers.accor.com/



  • Brisbane, Queensland, Australia Accor Full time

    Job Title: Reservations SupervisorJob Summary:We are seeking a highly skilled Reservations Supervisor to join our team at Accor. As a key member of our reservations department, you will be responsible for supervising daily operations, training and mentoring reservation agents, and ensuring exceptional customer service.Key Responsibilities:Supervise daily...


  • Brisbane, Queensland, Australia Accor Full time

    Job SummaryWe are seeking a highly skilled Reservations Supervisor to join our team at The Sebel Brisbane Hotel. As a key member of our reservations department, you will be responsible for supervising daily operations, training and mentoring reservation agents, and ensuring exceptional customer service.Key ResponsibilitiesSupervise daily operations of the...


  • Brisbane, Queensland, Australia Accor Full time

    Job OverviewAs a Reservations Supervisor at Accor, you will play a key role in ensuring the smooth operation of our reservations department. Your primary responsibility will be to supervise daily operations, ensuring efficient handling of inquiries, bookings, and cancellations. You will also be responsible for training, mentoring, and supporting reservation...


  • Brisbane, Queensland, Australia Accor Full time

    Job SummaryThe Reservations Supervisor will oversee daily operations of the reservations department, ensuring efficient handling of inquiries, bookings, and cancellations. This role requires strong leadership skills to train, mentor, and support reservation agents in delivering exceptional customer service and achieving sales...


  • Brisbane, Queensland, Australia Accor Full time

    **Reservations Supervisor Job Description**At Accor, we're seeking a skilled Reservations Supervisor to join our team. As a key member of our reservations department, you'll be responsible for supervising daily operations, ensuring efficient handling of inquiries, bookings, and cancellations.**Key Responsibilities:**Train, mentor, and support reservation...


  • Brisbane, Queensland, Australia Accor Full time

    Job Title: Reservations Team Lead - Accommodation ManagementAbout The Sebel BrisbaneThe Sebel Brisbane offers a unique blend of contemporary elegance and convenience in the heart of Brisbane CBD. Our hotel features studio, one- and two-bedroom apartments, as well as a range of amenities including a heated pool, sauna, and gym. Whether you're traveling for...


  • Brisbane, Queensland, Australia Howard Smith Wharves Full time

    Artemus Group Reservations & VIP Manager JobA rewarding opportunity awaits for a seasoned hospitality professional to take the lead in managing group reservations and VIP experiences at Howard Smith Wharves.About the RoleThis key position requires a highly motivated and experienced individual to oversee the seamless handling of guest bookings, maximizing...

  • Group Reservations

    4 days ago


    Brisbane, Queensland, Australia Howard Smith Wharves Full time

    Company OverviewHoward Smith Wharves (HSW) is a vibrant playground for lovers of the good life, boasting 13 restaurants, cafes, bars, event spaces and a hotel.We continue to thrive through iconic venues like Manly Wharf Bar and Story Bridge Adventure Climb.About the RoleAs Group Reservations & Operations Manager, you will lead and oversee our reservations...


  • Brisbane, Queensland, Australia Howard Smith Wharves Full time

    We are seeking a highly motivated and experienced Group Reservations & VIP Manager to lead our reservations department at Howard Smith Wharves, a vibrant playground for lovers of the good life.This key role will focus on maximizing occupancy, revenue, and guest satisfaction while maintaining operational efficiency. You will oversee both Brisbane & Sydney...


  • Brisbane, Queensland, Australia Marriott International Full time

    Role OverviewAs a Reservations Agent at Marriott International, you will be responsible for handling and processing reservations and inquiries, ensuring seamless guest experiences. Your attention to detail and strong problem-solving skills will be essential in this role.Key ResponsibilitiesProcess and manage guest reservations, including pre-arrival checks...


  • Brisbane, Queensland, Australia Howard Smith Wharves Full time

    About Our CompanyAt Howard Smith Wharves, we are a vibrant playground for lovers of the good life, boasting 13 restaurants, cafes, bars, event spaces, and a hotel. We continue to thrive through iconic venues like Manly Wharf Bar and Story Bridge Adventure Climb.Job Description:We are seeking an experienced Group Reservations & VIP Manager to lead and oversee...


  • Brisbane, Queensland, Australia Marriott Full time

    Job SummaryWe are seeking a highly skilled and motivated Reservations Coordinator to join our team at Marriott Hotels. As a key member of our reservations team, you will be responsible for handling all incoming calls, redirecting them to the appropriate department, and ensuring seamless guest experiences.Key ResponsibilitiesHandle all incoming calls and...


  • Brisbane, Queensland, Australia QT Full time

    About the RoleWe are seeking an experienced Reservations Agent to join our accommodation reservations team at QT Gold Coast. Reporting to the Reservations Manager, you will assist guests to make reservations with the hotel via phone and email, ensuring that all their needs are met and they have a fantastic stay at the hotel.Key Responsibilities:Taking...

  • Reservations Agent

    4 weeks ago


    Brisbane, Queensland, Australia Marriott International Full time

    Hotel Reservations RoleAt Marriott International, we're seeking a skilled Reservations Agent to join our team. As a key member of our hotel operations, you'll be responsible for handling and processing reservations and inquiries, ensuring seamless guest experiences.Key Responsibilities:Process and manage hotel reservations, including pre-arrival checks and...


  • Brisbane, Queensland, Australia Rydges Full time

    About Rydges Gold Coast Airport HotelRydges Gold Coast Airport Hotel is seeking a skilled Reservations Manager to join their team. Reporting directly to the Hotel General Manager, this role will oversee the successful functioning of the reservation department, ensuring the highest level of customer service for new and returning guests.Key...


  • Brisbane, Queensland, Australia Accor Full time

    **Welcome to a Career in Hospitality**At Accor, we're dedicated to delivering exceptional customer experiences. As our Reservations Supervisor, you'll play a vital role in ensuring our guests receive top-notch service from the moment they make their reservation.**Key Responsibilities:**Supervise the daily operations of the reservations department to...


  • Brisbane, Queensland, Australia Accor Full time

    Reservations Supervisor Job DescriptionAt Accor, we're seeking an experienced reservations supervisor to lead our front office team. This critical role is responsible for supervising daily operations, ensuring efficient handling of inquiries, bookings, and cancellations.Key Responsibilities:Train, mentor, and support reservation agents to deliver exceptional...


  • Brisbane, Queensland, Australia Youi Full time

    About the RoleIn this pivotal position, you will play a crucial part in shaping the future of Youi's CTP reserving and profitability. This strategic advice will drive business decisions made by management and company owners.As an Actuarial Specialist (Reserving), you will join a dynamic and growing company like Youi, offering ample opportunities for career...


  • Brisbane, Queensland, Australia Marriott International Full time

    Job OverviewThe Westin Brisbane is a luxury retreat, perfect for business and leisure travellers alike. As a Business Development Specialist - Reservation Management, you will be responsible for ensuring seamless reservation experiences for our guests.About the RoleWe are seeking an experienced reservations professional to join our team as a Business...


  • Brisbane, Queensland, Australia Bush Heritage Australia Full time

    About UsBush Heritage Australia is a leading conservation organisation dedicated to protecting Australia's unique wildlife and their habitat.Our MissionWe aim to make a real contribution to the protection of our country's fragile ecosystems, working in partnership with Traditional Owners and focusing on long-term, landscape-scale impact.The RoleWe are...