Reservations Team Lead
7 days ago
**Accomplish Excellence in Guest Experience Management**
We are seeking a skilled Reservations Supervisor to join our award-winning team at NOVOTEL. In this key role, you will be responsible for providing exceptional guest service and ensuring seamless reservation management.
Key Responsibilities:
- Skillfully manage reservations, maintaining high accuracy levels and efficient processes.
- Collaborate effectively with the Front Office team, fostering a culture of excellent communication and teamwork.
- Analyze revenue opportunities and develop strategies to maximize sales, driving business growth.
- Maintain PMS systems up-to-date, ensuring precise and timely information exchange.
- Work closely with colleagues to ensure outstanding guest experiences, whether new or repeat guests.
About You:
- A natural leader, with experience in reservations management, preferably with Opera PMS or Opera Cloud.
- Excellent problem-solving skills and ability to manage competing priorities efficiently.
- Passion for delivering memorable guest experiences and commitment to exceptional service quality.
- Ability to work collaboratively as part of a dynamic team.
- Authorized to work in Australia.
Your Benefits:**
- Competitive salary range: AU$65,000 - AU$85,000 per annum, depending on qualifications and experience.
- Fun and supportive work environment, contributing to an 8.2/10 employee satisfaction score.
- Employee benefit card offering exclusive discounts at Accor worldwide.
- Learning programs through our Learn Your Way Academie.
- Opportunity to grow professionally within your property and across the world.
- Chance to make a positive impact through our Corporate Social Responsibility activities.
About NOVOTEL:
- We welcome diverse talent and offer reasonable adjustments to support you during the recruitment process.
- We value inclusivity and strive to create a workplace where everyone feels valued and respected.
- Join us in shaping tomorrow's hospitality and discover the limitless possibilities that await you.
Learn more about Accor Careers at https://careers.accor.com/
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