Reservations Team Lead

2 weeks ago


Brisbane, Queensland, Australia Accor Full time
Job Overview

As a Reservations Supervisor at Accor, you will play a key role in ensuring the smooth operation of our reservations department. Your primary responsibility will be to supervise daily operations, ensuring efficient handling of inquiries, bookings, and cancellations. You will also be responsible for training, mentoring, and supporting reservation agents to deliver exceptional customer service and achieve sales targets.

Key Responsibilities
  • Supervise daily operations of the reservations department, ensuring efficient handling of inquiries, bookings, and cancellations.
  • Train, mentor, and support reservation agents to deliver exceptional customer service and achieve sales targets.
  • Monitor reservation systems and ensure accuracy of inventory, rates, and availability across all distribution channels.
  • Handle escalated customer inquiries and resolve issues promptly to maintain guest satisfaction.
  • Collaborate with other departments to optimize revenue opportunities and improve overall guest experience.

Requirements
  • Previous experience in a reservations or front office role, preferably in a hotel environment.
  • Strong leadership skills with the ability to effectively train, motivate, and supervise a team.
  • Excellent communication and interpersonal skills to interact with guests and colleagues professionally.
  • Proficiency in reservation systems and Microsoft Office suite.
  • Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.

About Accor

At Accor, we're not just about hospitality—we're committed to sustainability and social responsibility, enriching your journey with purpose. Experience recognition, empowerment, and endless opportunities for career advancement. Your fulfilling career in hospitality starts here with Accor.



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