Reservations Agent

1 month ago


Brisbane, Queensland, Australia Marriott International Full time

Hotel Reservations Role

At Marriott International, we're seeking a skilled Reservations Agent to join our team. As a key member of our hotel operations, you'll be responsible for handling and processing reservations and inquiries, ensuring seamless guest experiences.

Key Responsibilities:

  • Process and manage hotel reservations, including pre-arrival checks and follow-up on no-shows and late cancellations.
  • Collaborate with the Reservations team to lead and work closely together to achieve team goals.
  • Promote hotel F&B venues and other services and amenities to guests.

Requirements:

  • Previous experience in a reservations team within a 4/5-star hotel environment.
  • Working knowledge of Opera or similar hotel management systems.
  • Strong problem-solving skills, attention to detail, and a passion for delivering exceptional guest service.

About Marriott International

Marriott International is a global hospitality leader, with a diverse portfolio of 31 hotel brands and over 7,700 properties worldwide. We're committed to fostering a culture of inclusivity, diversity, and respect, and we're proud to be an equal opportunity employer.



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