Collection and Hardship Officer

6 days ago


Noble Park, Victoria, Australia RACV Full time
About the Opportunity

We are seeking a highly skilled and empathetic Collection and Hardship Officer to join our team at RACV Finance Company. As a key member of our team, you will play a crucial role in assisting our members/debtors with their payment support needs, ensuring the protection of our assets and member experience.

Key Responsibilities
  • Debt Recovery and Portfolio Management: Proactively recover debt and manage the portfolio, including Financial Hardship Assistance and alternative solutions for members/debtors.
  • Quality Conversations: Engage in in-depth and quality conversations to protect member/debtor experience and business needs.
  • Collaboration and Stakeholder Management: Collaborate with internal and external stakeholders to recover outstanding monies on secured and unsecured loans.
  • Loss Prevention: Identify and combat potential losses in the loan portfolio within our legislative requirements.
  • Advice and Assistance: Provide advice and assistance to internal customer service areas on collection procedures.
Requirements
  • Customer Service Focus: Strong customer service focus with a genuine willingness to establish and maintain effective working relationships across the organisation.
  • Attention to Detail: Attention to detail, a positive mindset, and a passion for helping people with their financial circumstances when they need us the most.
  • Strong Ethical Standards: Strong ethical standards and customer service focus.
  • Team Player: Solid work ethic – productivity targets met, and a team player.


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