Financial Services Advisor

6 days ago

Deer Park, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

Financial Services Advisor

About Us

At Australia and New Zealand Banking Group Limited (ANZ), we are dedicated to fostering a world where individuals and communities flourish, united by a shared mission: to enhance the financial wellbeing and sustainability of our vast customer base.

About the Role

As a Financial Services Advisor, your primary responsibility will be to deliver an exceptional branch experience for our clients by addressing their comprehensive banking requirements through transaction services, needs-based discussions, and guiding them in utilizing digital solutions. You will collaborate with a dynamic team and serve as a mentor and peer coach to ensure the highest level of customer satisfaction.

The banking landscape is evolving, and we are evolving alongside it, providing our employees with remarkable opportunities to explore new avenues, acquire knowledge, and advance their careers. Regardless of your position at ANZ, you will be shaping your future while contributing to our collective success.

Role Type: Permanent, Full Time
Work Hours: 40 hours/week

What Will Your Day Look Like?

As a Financial Services Advisor, you will have the chance to:


• Deliver a seamless branch experience by fulfilling each client's comprehensive banking needs through transaction services, needs-based dialogues, and educating them on digital solutions,

• Collaborate with a supportive team and act as a mentor and peer coach to provide the best customer experience,

• Drive significant improvements in customer engagement and loyalty, creating genuine value for our clients,

• Actively engage in and support bank initiatives and programs,

• Take ownership of understanding your clients from a risk perspective, and

• Ensure adherence to ANZ and branch policies and procedures.

What Will You Bring?

To thrive and succeed in this position, you will ideally possess the following:


• Strong customer-centric approach - prior retail experience is advantageous,

• Familiarity with technology and digital channels - practical knowledge of various digital platforms is beneficial,

• Ability to manage multiple tasks and adapt to change and uncertainty,

• Willingness to work collaboratively within a team environment,

• Solid understanding of compliance regulations, and

• Excellent communication and interpersonal abilities.

While you are not expected to possess all of these skills, at ANZ, we value a growth mindset at the core of our culture. If you have most of these qualities, we encourage you to reach out.

Why Join Us?

From the moment you become part of ANZ, you will engage in meaningful work that contributes to a world where individuals and communities thrive.

It's not just our clients who will benefit from your impact; you will feel it too. At ANZ, you will have access to the resources, opportunities, and support necessary to take significant steps in your career.

We are a diverse group at ANZ, with individuals in various roles and locations, engaged in different activities. This is why we offer a range of flexible working arrangements, allowing our employees to tailor their work to suit their needs. Additionally, we provide a variety of benefits, including access to health and wellbeing services and discounts on selected products and services.

At ANZ, you will be part of an organization that celebrates the diverse backgrounds, perspectives, and life experiences of our employees. We are committed to creating a workplace that reflects the diversity of the communities we serve. We welcome applications from all individuals and encourage you to discuss any adjustments you may need during our recruitment process or in the role itself.

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