Onsite Technical Support Specialist

2 weeks ago

Sydney, New South Wales, Australia AC3 Australia Full time
About AC3 Australia

As a leading Australian owned MSP, AC3 is committed to making technology real for our customers. With over 50% of the NSW State Government and 700 enterprise customers serviced, we offer a unique opportunity to grow your career in a structured ITIL environment.

Salary and Benefits

We offer a competitive salary range of $90,000 - $120,000 per annum, depending on experience, plus company benefits including discounted lifestyle services such as health insurance and salary packaging. You'll also enjoy genuine flexibility and work/life balance, as well as ongoing training and mentoring from senior engineers.

Job Description

The Digital Workplace function at AC3 aligns technology, employees, and business processes to improve operational efficiency. As an Onsite Technical Support Specialist, you'll be responsible for representing AC3 and providing an exceptional customer experience by performing onsite Level 1/2 support for end-user devices across multiple locations.

  • Provide technical assistance to end-users, troubleshooting and resolving desktop, networking, and Windows Server issues;
  • Effectively handle VIP walk-ups and liaise with executive-level staff;
  • Implement Desktop and Mobile Device Management using SCCM, InTune, or similar technologies;
  • Perform all support functions under accordance with ITIL process and procedure.
Essential Experience

To succeed in this role, you'll need:

  • At least 2 years' experience in a similar IT Procurement or Asset Management role;
  • 4+ years' experience in supporting end-user devices and applications;
  • Working knowledge of Service Asset & Configuration Management processes;
  • Level 2+ knowledge of desktop, networking, and Windows Server technologies to effectively and logically troubleshoot and isolate issues.
Culture and Work Environment

AC3 values its people and strives to create a culture that promotes respect, inclusivity, and open communication. Our four ways of being – Own It, Better It, Brave It, and Enjoy It – guide our behavior and decision-making, ensuring we deliver exceptional results while having fun along the way.

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