Onsite IT Specialist

1 week ago


Sydney, New South Wales, Australia First Focus Full time
Company Overview

First Focus is Australia's leading mid-market Managed Service Provider, renowned for its stable and focused approach to growth. With over 15 years of consistent expansion, the company continues to win new clients and evolve its solutions.

The organization takes pride in being a great place to work, with a dynamic culture, clear vision, and strong leadership. As a result, First Focus only hires exceptional individuals who share its values and are committed to delivering outstanding results.

Job Summary

We are seeking an exceptional Onsite IT professional to join our Sydney team, providing technical support on a large customer's premises. The ideal candidate will have a strong understanding of end-user support, Active Directory, and Microsoft AD, AAD, and Exchange environments.

The successful applicant will be responsible for delivering onsite technical support, supporting servers, desktops, and applications, as well as performing a wide variety of Level 1-3 support across multiple technologies.

Key Responsibilities
  • Providing onsite technical support on a large customer's premises
  • Supporting servers, desktops, and applications within a Microsoft AD, AAD, and Exchange environment
  • Delivering the support of Azure, Hyper-V, and Citrix-based cloud infrastructure
  • Performing a wide variety of Level 1-3 support across many technologies
Requirements

To succeed in this role, you will need:

  • An advanced understanding of end-user support and Active Directory
  • A good general knowledge of Windows Server and Exchange
  • A general knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles
  • Experience working with an IT outsourcer or managed service provider (MSP)
  • An understanding of ticketing systems and customer service principles
Benefits

As a member of our team, you can expect:

  • A competitive salary of up to $95,000 per annum, plus additional benefits
  • All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
  • Hybrid working arrangements to ensure a healthy work-life balance
  • 10 paid training days in 2024, with support towards certifications and qualifications
  • Opportunities for personal and professional development through our FastTrack mentor and Leadership Lab programs


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