Onsite Technical Support Specialist

3 weeks ago

Sydney, New South Wales, Australia Green Light Full time
About the Role

We are seeking an experienced Onsite Support Engineer to join our team at Green Light. As a key member of our consulting team, you will provide technical support across Service Desk, Network Monitoring and Management, Server Management, Desktop Management, and Infrastructure upgrade projects.

Key Responsibilities:

  • Supporting desktop infrastructure and services, including hardware, OS, and software.
  • Responsible for deployment, technical maintenance, administration, and support of the virtualized Microsoft platform.
  • Technical support across the multi-platform clustered environment – MS OS 2008 / 2012 / 2016, Active Directory.
  • Provide comprehensive documentation and manage an effective handover.
  • Maintenance of physical infrastructure, including desktop, laptop, telephony, printers, and video conferencing equipment.
  • Build and strengthen working relationships with relevant network escalation groups to assist in effective resolution of customer faults.
  • Assisting with customer device and application configuration.
  • Working with customers/employees to identify problems and advising on the solution.

Requirements:

  • Demonstrated experience in a similar capacity as a Service Desk and/or Desktop Engineer.
  • Strong working knowledge of Microsoft & Citrix platforms.
  • Understanding of networking principles, including routers, switches, servers, and virtualization, and experience troubleshooting connectivity issues.
  • Demonstrated highly developed analytical, problem-solving, and organizational skills.
  • Excellent telephone, client service, interpersonal, and communication skills.
  • Understanding of ITIL process or previous experience in an ITIL environment is highly advantageous.

How to Apply:

Click APPLY or contact John – Senior Resource Manager for a confidential discussion with Green Light Worldwide.

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