Sydney Onsite IT Specialist
2 weeks ago
Company Overview
">- We are a stable and very focused mid-market Managed Service Provider, with over 15 years of consistent growth and a strong leadership team.
Salary and Benefits
">- We offer a competitive salary of up to $95k, plus additional benefits that include free access to Uprise coaching sessions, hybrid working arrangements, and the opportunity for personal and professional development.
About the Role
">- This is an exciting opportunity to join our Sydney team as an onsite IT specialist, working closely with a high-profile client in the CBD.
Key Responsibilities
">- You will provide technical support on a large customer's premises, supporting servers, desktops, and applications within a Microsoft AD, AAD, and Exchange environment.
- You will deliver the support of Azure, Hyper-V, and Citrix-based cloud infrastructure, performing a wide variety of Level 1-3 support across many technologies.
- You will work with highly experienced solutions experts to maintain best practice environments and occasional project teams to deploy solutions for the customer.
Requirements
">- You will have advanced understanding of end-user support and Active Directory, as well as good general knowledge of Windows Server and Exchange.
- You will possess a general knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles.
- You will have experience working with an IT outsourcer or managed service provider (MSP) and an understanding of ticketing systems and customer service principles.
- You will have experience with Connectwise, Labtech, and/or Solarwinds Orion (desired).
Beyond the Job
">- We value flexibility and offer hybrid working arrangements, allowing you to achieve a satisfying work-life balance.
- We believe in continuous learning and development, offering 10 paid training days in 2024 and supporting employees towards certifications and qualifications.
- We encourage staff to take advantage of weekly internal training sessions and library resources.
- We foster a culture of equality, charity, and environmental responsibility through our MAD Council.
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