High-Profile Onsite IT Support Specialist

2 days ago


Sydney, New South Wales, Australia First Focus Full time
Company Overview

First Focus is a reputable mid-market Managed Service Provider with a strong track record of growth and success. With a presence in Australia, New Zealand, Philippines, South Africa, and Ireland, the company offers a dynamic work environment with opportunities for career advancement.

Job Description

We are seeking an exceptional Onsite IT professional to join our Sydney team. As a high-profile Onsite IT support specialist, you will be responsible for providing technical support on a large customer's premises. Your primary duties will include supporting servers, desktops, and applications within a Microsoft AD, AAD, and Exchange environment, as well as delivering support for Azure, Hyper-V, and Citrix-based cloud infrastructure.

You will also perform a wide variety of Level 1-3 support across many technologies and occasionally participate in project teams to deploy solutions for the customer. Working closely with experienced solutions experts, you will maintain best practice environments and contribute to the delivery of exceptional IT services.

Required Skills and Qualifications

To succeed in this role, you will need outstanding communication skills, founded on the ability to speak fluently with customers. You should have advanced knowledge of end-user support and Active Directory, as well as a good general understanding of Windows Server and Exchange. Additionally, you will require experience working with an IT outsourcer or managed service provider (MSP) and an understanding of ticketing systems and customer service principles.

A general knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles, is also essential. Experience with Connectwise, Labtech, and/or Solarwinds Orion is desirable but not mandatory.

Benefits

As a valued member of our team, you will enjoy a range of benefits, including a competitive salary of up to $95k, flexible hybrid working arrangements, and access to Uprise, a platform offering 1:1 coaching sessions with qualified psychologists or counsellors. We also offer 10 paid training days in 2024, support towards certifications and qualifications, and a pay rise for achieving certifications. Staff are encouraged to take advantage of our weekly internal training sessions and library, and we provide opportunities for personal and professional development through our FastTrack mentor and Leadership Lab programs.

We are committed to creating a positive work environment that supports work-life balance, equality, charity, and the environment. Our MAD Council focuses on making a difference in these areas, and we welcome applications from Neurodiverse candidates who can contribute to our mission.



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