Technical Support Specialist for Education Sector

2 weeks ago


Sydney, New South Wales, Australia Legal Aid NSW Full time

We are seeking a highly skilled Technical Support Specialist to join our team at TAFE NSW. As a Senior Field Support Officer, you will be responsible for delivering technical support across the TAFE community, both virtually and onsite.

About the Role

The Senior Field Support Officer is a key role within our organisation, providing technical assistance and guidance to staff, students, and stakeholders. You will utilise your strong technical skills and insights to respond to a broad range of service requests, including troubleshooting and resolving complex issues related to computer systems, hardware, software, and infrastructure.

As a champion of customer experience, you will demonstrate high levels of service while maintaining sophisticated knowledge of evolving technologies and compliance policies. Your impeccable communication skills, analytical mindset, and problem-solving abilities will enable you to build trusting relationships with your team and stakeholders.

About You

To be successful in this role, you will need to possess a Diploma, Advanced Diploma, or Associate Degree in a relevant discipline or equivalent skills, knowledge, and experience. A current drivers' licence is also required.

You will have the ability to address and meet focus capabilities as stated in the Position Description, and be able to engage with and deliver technology support and demonstration to diverse cohorts within an educational organisation.

What We Offer

We offer a competitive salary of approximately $95,000 per annum, commensurate with experience, and a range of benefits including professional development opportunities, flexible working arrangements, and a supportive work environment.



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