Front Office Leadership Position in Sydney

4 hours ago

Sydney, New South Wales, Australia Hyatt Full time
Assistant Manager – Front Office (Duty Manager)

Care defines our culture at Hyatt. We see it in the way we treat each other and our guests, driving connections, celebrating success, and creating inclusive environments together.

We are seeking a motivated and experienced professional to join our team as an Assistant Manager – Front Office (Duty Manager) on a full-time basis in Sydney. This role offers a unique opportunity to work with Australia's largest premium hotel, located adjacent to Darling Harbour in Sydney's Central Business District.

Hyatt Regency Sydney is a haven of relaxation for business or leisure travellers, boasting 878 guestrooms, multiple dining experiences, and event spaces. Our hotel features over 3,700 sq m of sleek meeting and event space in the heart of the city, including two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

Benefits:

  • After 90 days of service, enjoy 12 complimentary nights of accommodation globally with Hyatt
  • Discounted accommodation for associates, friends, and family
  • Reward and recognition programs
  • Learning and development opportunities
  • Fully laundered uniform
  • Discounted city parking
  • The opportunity to join an international group with endless career opportunities

Job Overview:

As an Assistant Manager – Front Office (Duty Manager), you will lead a passionate team of service ambassadors, managing the daily operations of the Front Office and Guest Services teams. You will utilise your previous experience to guide and support the team, ensuring our guests enjoy an elevated experience.

Key Responsibilities:

  • Lead and supervise colleagues working in the Front Office and Guest Services department
  • Maintain complete knowledge of all room types, the hotel matrix, and facilities
  • Inspire a work culture of care, encouraging genuine connections with guests and colleagues
  • Handle guest queries and complaints with professionalism and a hospitable manner
  • Participate in the upsell initiative
  • Manage emergencies, serving as the first point of contact

Requirements:

  • Demonstrated experience as a Duty Manager in a high-volume hotel operation
  • Experience working with OPERA property management system
  • A warm and caring attitude
  • Strong problem-solving skills and ability to work efficiently under pressure
  • Availability to work on a rotating roster, including overnight shifts
  • Unrestricted, valid Australian working rights
  • A current NSW RSA and First Aid Qualification is desirable

The estimated salary for this position is AU$70,000 - AU$100,000 per year, depending on experience.

  • Sydney Harbour Hotel Front Office Leadership Position

    3 days ago

    Sydney, New South Wales, Australia Crystalbrook Collection Hotels Full time

    We are seeking a skilled and enthusiastic Assistant Front Office Manager to join our team at Crystalbrook Collection Hotels.About the RoleThis is a full-time position that requires you to work closely with our Front Office Manager to maintain a high level of service excellence. You will be responsible for leading, motivating and guiding our front office team...

  • Sydney Harbour Hotel Assistant Front Office Manager Position

    6 days ago

    Sydney, New South Wales, Australia Crystalbrook Collection Hotels Full time

    We are seeking an experienced and guest-centric Assistant Front Office Manager to join our dynamic team at Crystalbrook Collection Hotels in Sydney. This is a full-time position that requires excellent leadership skills, a passion for delivering exceptional guest experiences, and the ability to thrive in a fast-paced environment.

  • Front Office Coordinator

    3 days ago

    Sydney, New South Wales, Australia WT Partnership Full time

    About WT Partnership">WT Partnership is a leading international consultancy practice providing specialist services to the property, construction, infrastructure and resources sectors.">Salary Range: AU$60,000 - AU$80,000 per annum">We are seeking an experienced Front Office Coordinator to join our dynamic team in Sydney. As the first point of contact for...

  • Duty Manager

    2 weeks ago

    Sydney, New South Wales, Australia Hyatt Full time

    About Park Hyatt SydneyPark Hyatt hotels are renowned for providing an experience of sophisticated, contemporary luxury. Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.About the RoleGuest Service ExcellenceEnsure that all Front Office...

  • Sydney Front Office Operations Manager

    2 days ago

    Sydney, New South Wales, Australia Wyndham Destinations Full time

    We're Putting the World on Vacation At Wyndham Destinations, our mission is to deliver exceptional experiences for travelers worldwide. As a key member of our Sydney team, you'll play a vital role in ensuring the smooth operation of our front office.About the RoleThis permanent, full-time opportunity offers an immediate start with competitive salary and...

  • Front Office Supervisor

    1 week ago

    Sydney, New South Wales, Australia Rydges Full time

    About the RoleWe are seeking an experienced Front Office Supervisor to oversee the daily operations of our front desk at Rydges North Sydney. This role is responsible for ensuring efficient and smooth guest services, including managing check-in/check-out procedures, handling guest inquiries and complaints, coordinating with housekeeping and other...

  • Chief Executive Officer

    1 month ago

    Sydney, New South Wales, Australia Future Leadership Full time

    About the RoleThe Royal Australasian College of Dental Surgeons (RACDS) is seeking a highly experienced leader to fill the position of Chief Executive Officer (CEO). As the CEO, you will be responsible for the overall strategic, operational, and financial management of the College.Key ResponsibilitiesLead the organisation in fulfilling its mission to promote...

  • Front Office Operations Manager

    4 weeks ago

    Sydney, New South Wales, Australia Grupo Mantra Full time

    At Grupo Mantra, we are seeking a motivated professional to join our dedicated Front Office Team as an Assistant Manager.As our next Assistant Manager, you will be responsible for overseeing the daily Front Office operations of the property, handling guest complaints efficiently, and supervising and monitoring Team Members with true leadership ability.We are...

  • Front Office Team Lead

    4 weeks ago

    Sydney, New South Wales, Australia Oaks Hotels Full time

    Job Title: Front Office ManagerLocation: Darling Harbour, Oaks Sydney Goldsborough SuitesAbout the Role:We are seeking an experienced and enthusiastic Front Office Manager to lead our Front Office team. As a key member of our hotel team, you will be responsible for providing an outstanding guest welcoming experience, maintaining the front office and...

  • Front Office Team Lead

    4 weeks ago

    Sydney, New South Wales, Australia Oaks Hotels Full time

    Job Title: Front Office ManagerOaks Sydney Goldsborough Suites is seeking an experienced and enthusiastic Front Office Manager to lead the Front Office team. The ideal candidate will have a passion for delivering exceptional customer service and a commitment to service excellence.Key Responsibilities:Provide an outstanding guest welcoming experience by...

  • Front Office Team Lead

    4 weeks ago

    Sydney, New South Wales, Australia Oaks Hotels Full time

    Job Title: Front Office ManagerLocation: Darling HarbourOaks Sydney Goldsborough Suites is seeking an experienced and enthusiastic Front Office Manager to lead the Front Office team. The successful candidate will be responsible for providing an outstanding guest welcoming experience, maintaining the front office and reception operational standards, and...

  • Front Office Team Lead

    4 weeks ago

    Sydney, New South Wales, Australia Oaks Hotels Full time

    Job Title: Front Office ManagerLocation: Darling HarbourOaks Sydney Goldsborough Suites is seeking an experienced Front Office Manager to lead the Front Office team. The ideal candidate will have a warm and welcoming presence, ensuring guests feel at home from the moment they arrive.Key Responsibilities:Provide exceptional guest welcoming experiences by...

  • Front Office Manager

    1 week ago

    Sydney, New South Wales, Australia Crystalbrook Collection Hotels Full time

    About the RoleWe are seeking a highly skilled and experienced Front Office Manager to join our team at Crystalbrook Collection Hotels in Sydney. This is an exciting opportunity to lead a motivated and professional team, ensuring exceptional guest experiences and driving hotel success.Key ResponsibilitiesLead and motivate the Front Office team to deliver...

  • Hotel Operations Leadership Position in Sydney CBD

    2 days ago

    Sydney, New South Wales, Australia Novotel Full time

    Job OverviewWe are seeking an experienced executive hotel leader to join our team as Director of Operations at Novotel Sydney City Centre. This newly created leadership position offers a unique opportunity to steer and direct the highly engaged F&B, Front Office, Reservations & Engineering teams to success.About UsNovotel Sydney City Centre is a world-class...

  • Sydney Duty Manager Front Office Experience

    2 days ago

    Sydney, New South Wales, Australia Travel + Leisure Co Full time

    Front Office Duty Manager Role at Travel + Leisure Co.We are seeking an experienced and customer-focused individual to join our Sydney team as a Front Office Duty Manager. As a key member of our front desk team, you will play a vital role in ensuring the smooth day-to-day operation of the Reception desk, providing exceptional service to owners and guests,...

  • Front Office Associate

    3 weeks ago

    Sydney, New South Wales, Australia Hyatt Corporation Full time

    About the RoleThe Front Office Associate will be responsible for providing exceptional guest service during arrival and departure. This includes verifying guest details, arranging luggage handling, and providing information on local attractions and services.Main ResponsibilitiesVerify guest arrival and departure detailsArrange luggage handling and...

  • Front Office Operations Lead

    6 days ago

    Sydney, New South Wales, Australia Stamford Hotels and Resorts Full time

    About Our OrganizationStamford Hotels and Resorts is a renowned hospitality group, committed to delivering exceptional experiences for our guests. With a focus on outstanding service and luxurious amenities, we strive to create memorable stays.Job SummaryWe are seeking an experienced Front Office Team Leader/ Supervisor to join our team as an Assistant...

  • Executive Front Office Manager

    2 days ago

    Sydney, New South Wales, Australia Hilton Hotels Full time

    Front Office Duty ManagerThe estimated annual salary for this role is $80,000-$120,000, depending on experience and qualifications.About the RoleThis challenging and rewarding position will see you overseeing the day-to-day operations of our front office team, ensuring exceptional guest experiences and maintaining high standards of service quality. As a...

  • Front Office Operations Manager

    4 weeks ago

    Sydney, New South Wales, Australia The Ultimo Full time

    About The Ultimo SydneySeamlessly blending heritage-listed charm with contemporary design, The Ultimo Sydney is a stylish hotel nestled within the vibrant locale of Sydney's Chinatown.We're looking for a skilled Duty Manager to assist with the smooth running of our hotel from guest contact to check-in and check-out.As a key member of our Front Office team,...

  • Front Office Team Lead

    2 weeks ago

    Sydney, New South Wales, Australia Oaks Hotels Full time

    Job Title: Front Office ManagerAbout the Role:Oaks Sydney Goldsborough Suites is seeking an experienced Front Office Manager to lead our Front Office team. As a Front Office Manager, you will be responsible for ensuring that our guests receive exceptional customer service and that our front office and reception areas are operational at all times.About You:We...