Front Office Team Lead

3 weeks ago


Sydney, New South Wales, Australia Oaks Hotels Full time

Job Title: Front Office Manager

Location: Darling Harbour

Oaks Sydney Goldsborough Suites is seeking an experienced and enthusiastic Front Office Manager to lead the Front Office team. The successful candidate will be responsible for providing an outstanding guest welcoming experience, maintaining the front office and reception operational standards, and ensuring that all daily tasks are completed accurately and in a timely manner.

Responsibilities:

  • Provide an exceptional guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards
  • Meet guests and customers when they arrive and ensure they are settled in their rooms
  • Maintain professional, open and honest communication to assist guests and make accurate bookings
  • Guide and lead the Front Office team in providing outstanding guest welcoming and experiences
  • Ensure that all daily tasks are completed accurately and in a timely manner
  • Complete daily administration duties
  • Resolve and respond to guest complaints in a timely and professional manner
  • Maintain accurate guest accounts and assist with daily reporting
  • Effectively manage team roster to meet budgets
  • Support Hotel Manager with recruitment

Requirements:

  • Previous supervisory Front Office experience within a Hotel or Resort environment
  • Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team
  • Excellent written and verbal communication skills
  • Exceptional customer service skills and an unwavering positive attitude
  • Understanding of Trust accounting
  • A passion for delivering exceptional, pro-active customer service
  • Availability to work full-time hours and a variety of shifts, Monday - Sunday

What We Offer:

Heavily subsidised 1-bedroom CBD accommodation available

Salary: $75,000 + Super



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