Sydney Harbour Hotel Front Office Leadership Position

7 days ago


Sydney, New South Wales, Australia Crystalbrook Collection Hotels Full time

We are seeking a skilled and enthusiastic Assistant Front Office Manager to join our team at Crystalbrook Collection Hotels.

About the Role

This is a full-time position that requires you to work closely with our Front Office Manager to maintain a high level of service excellence. You will be responsible for leading, motivating and guiding our front office team to deliver exceptional guest experiences.

You will play a key role in managing daily operations, sharpening your leadership skills and preparing to step up when needed. As an ambassador for the hotel, you will effectively promote our brand and communicate with various stakeholders.

Key Responsibilities
  • Lead and motivate the front office team to achieve outstanding guest satisfaction
  • Manage daily operations, including room assignments, guest check-ins and check-outs
  • Develop and implement strategies to improve guest experience and loyalty
  • Collaborate with the Front Office Manager to achieve business objectives
Requirements

To be successful in this role, you will need:

  • A strong background in hospitality, preferably in a similar role
  • Excellent communication and leadership skills
  • Able to work flexible hours, including weekends and public holidays
  • Strong IT skills, preferably with experience using Opera PMS
What We Offer

In return for your hard work and dedication, we offer a competitive salary package, including:

  1. A market-leading salary of $85,000 - $110,000 per annum, depending on experience
  2. A 50% F&B discount across all of our venues
  3. $99 room rates and a friends and family discount
  4. Lifestyle benefits, including extra leave and online learning opportunities
  5. A tailored EAP program
About Us

Crytalbrook Collection Hotels is a dynamic and award-winning hotel development and management company, with a portfolio of distinctive upscale hotels, restaurants and bars. We pride ourselves on being a passionate and supportive employer, committed to delivering exceptional guest experiences.



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