Executive Front Office Manager

4 days ago

Sydney, New South Wales, Australia Hilton Hotels Full time
Front Office Duty Manager

The estimated annual salary for this role is $80,000-$120,000, depending on experience and qualifications.

About the Role

This challenging and rewarding position will see you overseeing the day-to-day operations of our front office team, ensuring exceptional guest experiences and maintaining high standards of service quality. As a senior supervisor in the Front Office Department, your primary responsibility will be to lead, motivate and develop your team members to achieve hotel Key Performance Indicators (KPIs).

Duties and Responsibilities
  • Guest Experience: Supervise and direct the daily activities of the Front Office team, ensuring that all guests receive prompt, courteous, and professional service at all times.
  • Team Leadership: Provide guidance, coaching and training to team members to enhance their skills and knowledge, leading to improved job performance and job satisfaction.
  • Operations Management: Monitor and maintain accurate records of guest accounts, resolve any discrepancies or issues promptly, and ensure that all transactions are processed efficiently and accurately.
  • Communication: Develop and maintain effective relationships with internal stakeholders, including other departments and management teams, as well as external partners and suppliers.
Requirements and Qualifications

To be successful in this role, you will require:

  • Leadership Experience: Previous supervisory experience within the hospitality industry, preferably in a similar quality hotel environment.
  • Customer Service Skills: Excellent communication and interpersonal skills, with the ability to provide exceptional levels of customer service in a fast-paced environment.
  • Operational Knowledge: Strong understanding of hotel operations, including front desk procedures, revenue management, and guest relations.
  • Education: Diploma or degree in Hotel Management or a related field, or equivalent experience.
Benefits and Opportunities

As a valued member of the Hilton Sydney team, you can expect:

  • Competitive Salary: A market-competitive salary package, including a base salary of $80,000-$120,000 per annum.
  • Benefits Package: A comprehensive benefits package, including meal allowances, discounted travel opportunities, and more.
  • Career Development: Ongoing training and development opportunities to enhance your skills and knowledge, and support your career progression within the company.

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