Sydney Duty Manager Front Office Experience

1 month ago

Sydney, New South Wales, Australia Travel + Leisure Co Full time
Front Office Duty Manager Role at Travel + Leisure Co.

We are seeking an experienced and customer-focused individual to join our Sydney team as a Front Office Duty Manager. As a key member of our front desk team, you will play a vital role in ensuring the smooth day-to-day operation of the Reception desk, providing exceptional service to owners and guests, and resolving any issues that may arise.

About Us

At Travel + Leisure Co., we put the world on vacation. Our mission is simple: to create unforgettable experiences for millions of travelers worldwide. With over 245 vacation club resort locations across the globe, we're constantly innovating and growing, making every day an exciting opportunity to learn and make a difference.

Salary and Benefits

This full-time position comes with an estimated annual salary of $60,000 - $80,000, depending on experience. In addition to a competitive salary, you'll enjoy a range of benefits, including:

  • Immediate start and permanent full-time opportunity
  • Subsidized private health insurance
  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, and New Zealand
Key Responsibilities

Your primary duties will include:

  • Greeting and registering owners and guests efficiently
  • Providing information about local area attractions and services
  • Managing guest issues promptly and professionally
  • Buidling, developing, training, and leading a team to promote high levels of customer service
Requirements

To be successful in this role, you'll need:

  • Proven experience in a Front Office department at a supervisory level (3 years)
  • Knowledge of hotel property management systems, preferably Opera
  • Excellent communication skills, written, verbal, and active listening
  • Detail-focused with an organized approach and ability to multitask
  • Positive attitude and passion for delivering exceptional customer service
  • Exceptional time management skills and ability to work under pressure
  • Strong negotiation and problem-solving skills
  • Proficiency in using a computer and Microsoft Office applications
  • A valid driver's license
Join Our Team

As a Front Office Duty Manager at Travel + Leisure Co., you'll be part of a dynamic team dedicated to creating unforgettable experiences for our customers. If you're passionate about hospitality, have excellent communication skills, and thrive in fast-paced environments, we encourage you to apply.

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