Claims Portfolio Manager

1 day ago

Sydney, New South Wales, Australia beBeeClaims Full time $85,000 - $124,999
Job Overview

This is an exciting opportunity to join our team as a Claims Case Manager. In this role, you will be responsible for managing a portfolio of claims, ensuring compliance with SLAs and adherence to business rules.

Key Responsibilities
  • Ensure claim work items are completed within agreed SLAs and communicate any potential SLA risks ahead of time for corrective action to take place
  • Claims Case Management: Accountable for accurate management of own claim portfolio, ensuring compliance with SLAs, and adherence to business rules, life code, SIS Act and super code regulations.
  • Team Quality Assurance – Perform quality assurance tasks and conduct end-to-end claim reviews to ensure proficient and accurate case management within the team. Take ownership of providing coaching to administrators to address any identified quality gaps.
  • Incident Management - Ensure incidents are reported within SLA timeframes to your leader and when requested assist with incident remediation
  • Complex enquiries - Take ownership of complex enquiries raised both internally and externally (client and/or insurer) , ensuring they are answered within agreed SLA's
  • Standard Operating Procedures (SOPs)- Provide subject matter expert (SME) input for SOPs and ensure all SOP actions are completed within agreed timeframes.
  • Complaint management – When requested, provide support in complaint management activities with internal and external stakeholders related to Insurance Claims and RG271
  • Training Facilitation - Collaborate with our training and development team to facilitate and/or support training sessions for the claims administration team. Take ownership of ensuring that all training sessions are effectively planned, organized and delivered to meet the team's learning objectives
What We Offer
  • Flexible Work Arrangements - Work from home or office, whatever suits you best
  • Milestones Celebrations - Acknowledge and celebrate your achievements
  • Employee Share Option Program - Our success is your success
  • Parental Leave – We provide 10 weeks of paid leave and support growing families by covering Superannuation contributions for the Primary Caregiver (regardless of gender)
  • Community give back days - Organised by us
  • Learning & Development Budget - Up to $500 per year to use on your own development
  • Exciting Discounts - Think movie tickets, gift cards & electronics

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