Claims Portfolio Manager

1 day ago

Sydney, New South Wales, Australia beBeeClaims Full time $85,000 - $100,000

Empowering Individuals through Claims Support

Job Summary:
  • We are seeking an experienced and skilled professional to manage a portfolio of Personal Injury Commercial Claims, ensuring injured workers receive their correct entitlements.
  • The successful candidate will be responsible for obtaining and meticulously reviewing medical, financial, investigative, and rehabilitation reports to make accurate claim assessments.
  • Employing appropriate strategies to resolve claims cost-effectively while upholding the well-being of injured workers is essential.
  • Collaboration with internal support and external stakeholders is crucial to ensure timely and proactive Case Management.
  • Providing top-tier customer service to legislative authorities, employers, and injured workers by complying with legislation and maintaining efficiency in claim processing is paramount.
Requirements:
  • Experience in Workers Compensation claims, portfolio claims management, or call centre operations is highly desirable.
  • A background in Psychology would be highly beneficial.
  • Team Player: The ability to join a strong, supportive team and demonstrate excellent customer service skills is essential.
  • Effective Communication: Exceptional listening and communication skills in a high-volume work environment are critical.
  • Negotiation Skills: The ability to interpret complex information and negotiate effectively with various stakeholders is vital.
  • Resilience: Exhibiting a high level of resilience and the ability to manage complex, sensitive, and challenging matters is crucial.

Our employee benefits are designed to support, empower, and reward our people. Some of our benefits include:

  • Employee discounts and rewards - exclusive offers on over 400 of Australia's large retailers.
  • Study support - helping our employees develop new skills and advance their careers.
  • Parental leave - supporting our employees as they balance work and family responsibilities.
  • Wellness initiatives - promoting healthy lifestyles and work-life balance.

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