Performance and Reporting Manager

4 days ago

North Sydney Council, Australia Ventia Full time

About the Role

We are seeking a highly skilled Performance and Reporting Manager to join our team at Ventia. As a key member of our operations team, you will play a critical role in ensuring the successful delivery of our Defence Base Services (DBS) Contract.

Key Responsibilities

  • Collate and analyze data to provide insights on Key Performance Indicator (KPI) performance for contractual services, submitting results to stakeholders on a regular basis.
  • Ensure senior management and finance teams are informed of any potential contractual breaches, taking proactive steps to mitigate risks and ensure compliance.
  • Manage the reporting, investigation, and close-out of contract breaches, working closely with internal stakeholders to resolve issues efficiently.
  • Maintain databases, registers, and procedure manuals relevant to performance and reporting functions, ensuring accuracy and up-to-date information.
  • Develop and maintain performance dashboards for senior management, providing a clear overview of KPI performance and identifying areas for improvement.
  • Actively manage the close-out of open incidents, ensuring timely resolution and minimal disruption to operations.
  • Review and ensure timely delivery of monthly contractual reports, KPI performance reports, statutory declarations, and ad-hoc reporting for stakeholders.
  • Contribute to the development of toolbox talks and other mechanisms to improve compliance and culture, working closely with internal stakeholders to drive positive change.
  • Conduct KPI performance audits to ensure data accuracy, identifying areas for improvement and implementing corrective actions as needed.
  • Support the Contract Services Manager as required, providing expertise and guidance to ensure successful contract delivery.

Requirements

  • Attentive to detail, with a strong focus on accuracy and quality.
  • Exceptional writing skills, with the ability to communicate complex information in a clear and concise manner.
  • Proficient in PowerBi, with experience in data analysis and visualization.
  • Experience in a similar role, with a strong understanding of contract management and performance reporting.
  • High level of competency with MS Office suite, with the ability to work efficiently in a fast-paced environment.
  • Proven ability to work with people from all levels of the organization, including senior management, with excellent interpersonal and communication skills.
  • Results-focused, with the ability to identify and prioritize problems and issues, generate solutions, and work collaboratively to achieve a successful outcome.
  • Demonstrated ability to work autonomously, with a high degree of motivation, energy, initiative, and commitment, with the capacity to deal with multiple and often conflicting priorities.

About Ventia

Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely, and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.

Diversity

Ventia is enriched by the diverse experiences, talents, and cultures that our people bring to the organization, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, women, veterans, and people with disabilities.

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