Performance & Reporting Manager

5 months ago

Sydney, Australia BGIS Full time

BGIS is a leading provider of integrated facilities management and project management services. For our key contract, we manage a substantial volume of maintenance work nationwide, encompassing 18,000 reactive and 13,000 planned tasks annually. We pride ourselves on delivering high-quality services and are currently seeking a detail-oriented and data-savvy individual to join our team as a Performance and Reporting Manager.

**Role Overview**:
The Performance and Reporting Manager plays a pivotal role in efficiently monitoring and reporting on the performance of BGIS (BMS) and our subcontractors under the terms by which we are contracted. This role requires excellent communicative and database/spreadsheet reporting skills, along with a clear understanding of subcontract management and ensuring OHS & E policies and procedures are met and maintained by all stakeholders.

**Key Responsibilities**:

- Prepare and provide input into budget development.
- Monitor and report upon the performance of BMS subcontractors via the BMS maintenance management systems.
- Monitor and report upon the performance of the external BMS Call Centre.
- Monitor and report on accuracy of data within the BMS systems.
- Prepare monthly and quarterly performance reports in accordance with the KPI regime.
- Assist in tendering, tender review and the adjustment of BMS maintenance subcontracts.
- Compile building, asset maintenance trends, service reports and recommendations.
- Assist in the coordination and development of BMS subcontractor maintenance plans.
- Maintain and periodically recommend appropriate updates to documentation to reflect changes in the estate.
- Undertake general contract administrative duties as requested by the Contract Manager.
- Ensure compliance with relevant laws, regulations, codes, and standards.
- Ensure full compliance with BGIS business systems, including the Quality Management System (QMS), Occupational Health & Safety System (OH&S), and Environmental Management System (EMS).

**Qualifications & Experience**:
**Knowledge / Experience**
- Demonstrated experience in subcontracts and/or facilities management industries, preferably in a related outsourcing services environment.
- Strong background in Contract Administration, reporting, and database management.
- The ability to understand, analyse, interpret and report on property/facility and financial information and trends, with experience in the development, analysis and reporting of complex KPIs.
- Demonstrated drive and commitment to continuous improvement and a commitment to high-quality service delivery.
- Strong written and verbal communication skills.
- Sound ability in financial, budgeting, forecasting, and monitoring.
- Sound technical knowledge of building services and construction including associated legislation and standards.
- Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities.

**Qualifications**
- Formal tertiary qualifications in Property, Commerce, Business, or similar discipline.

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