Customer Support Specialist

4 weeks ago

Melbourne, Victoria, Australia Easygo Full time
Unlock a Rewarding Career in Customer Support

We are seeking an exceptional Customer Support Specialist to join our diverse team at Easygo, a leading provider of services to the iGaming industry. As a key member of our customer-facing department, you will be responsible for delivering top-notch support to our global clients through various channels.

About Us

At Easygo, we pride ourselves on creating a unique and inclusive work environment that fosters growth and collaboration. Our Melbourne-based headquarters is home to a talented team of 270+ individuals from diverse backgrounds, working together to deliver exceptional results.

Your Role

As a Customer Support Specialist, you will play a vital role in ensuring our customers receive seamless support across multiple time zones. You will be the primary point of contact for resolving customer inquiries, addressing issues, and providing personalized assistance. Your fluency in both English and Portuguese will enable you to effectively communicate with our international clientele.

Key Responsibilities

  1. Respond promptly and professionally to customer inquiries via chat, email, or phone.
  2. Resolve complex customer issues efficiently, escalating concerns when necessary, and following up to ensure satisfaction.
  3. Develop a thorough understanding of our products and services to provide accurate information and recommendations.
  4. Maintain accurate records of customer interactions and data, communicating effectively with internal teams as needed.
  5. Stay up-to-date with company policies and procedures to ensure compliance and quality service delivery.
  6. Contribute to process improvements by suggesting innovative solutions to enhance the customer experience.

Requirements

To excel in this role, you should possess:

  • Fluency in English and Portuguese, with excellent communication and interpersonal skills.
  • Ability to work in a fast-paced, dynamic environment with minimal supervision.
  • Aptitude for problem-solving, critical thinking, and conflict resolution.
  • Proficiency in Google Suite (Drive, Spreadsheets, Docs), Slack, Airtable & Intercom.
  • Australian work rights preferred but not essential.

What We Offer

At Easygo, we recognize your hard work and dedication with:

  • An estimated annual salary range of $60,000 - $80,000 AUD, based on experience.
  • A comprehensive Employee Assistance Program (EAP) for you and your family.
  • Access to over 9,000 courses on our Learning and Development Platform.
  • A paid volunteer day to give back to your community.
  • Daily catered breakfast and free coffee, tea, or juice.
  • Massage Wednesdays and regular team lunches and happy hours.
  • A fun office environment with pool tables, table tennis, and gaming consoles.
  • Help yourself drinks fridges and snack shelves.

Career Growth Opportunities

We believe that our employees' unique contributions drive our success. Easygo is committed to diversity and inclusion, ensuring equal opportunities for all applicants regardless of their background, identity, or status. Join our dynamic team today and embark on a rewarding career journey

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