Customer Experience Specialist

6 days ago


Melbourne, Victoria, Australia Healthcare Australia Full time
Customer Experience Specialist - Virtual Intake

Join our dynamic team at Healthcare Australia as a Customer Experience Specialist. As a key member of our customer service unit, you will play a vital role in delivering exceptional experiences for our clients.

About the Role

In this exciting opportunity, you will work closely with our healthcare professionals to provide personalized support and solutions to our clients. Your primary responsibilities will include:

  • Responding to client inquiries via phone, email, and other communication channels
  • Providing tailored advice and guidance to ensure optimal outcomes for our clients
  • Collaborating with internal stakeholders to resolve complex issues and improve processes
About Us

Healthcare Australia is a leading provider of healthcare services across the country. We are committed to delivering high-quality care that meets the unique needs of our clients. Our team is passionate about making a difference in people's lives, and we value inclusivity, accountability, and teamwork.

What We Offer

We are offering a competitive salary range of $65,000 - $80,000 per annum, depending on experience. In addition to your base salary, you can expect:

  • A comprehensive benefits package, including health insurance, superannuation, and paid leave
  • Ongoing training and development opportunities to enhance your skills and career prospects
  • The chance to work with a dynamic and supportive team that values collaboration and innovation
Requirements

To be successful in this role, you will need:

  • Exceptional communication and interpersonal skills
  • Strong problem-solving and analytical abilities
  • Experience working in a customer-facing role or a similar industry
Why Choose Us?

At Healthcare Australia, we pride ourselves on creating a safe and inclusive work environment that supports the well-being of our staff. We offer flexible working arrangements, professional development opportunities, and a collaborative culture that encourages growth and innovation.



  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job DescriptionWe are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team.About the RoleThis is a hybrid working arrangement, with a mix of remote and on-site work. The successful candidate will be required to perform national police checks.Key Responsibilities:Provide exceptional customer service through...


  • Melbourne, Victoria, Australia Commercial-RTA-Customer Experience Full time

    About the RoleWe are seeking a skilled Technical Product Expert to join our Commercial-RTA-Customer Experience team. As a key member of our team, you will provide technical support to our Real Estate agency clients using our Real Time Agent product.As a Technical Product Expert, you will be responsible for delivering high-quality technical support to our...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Role OverviewWe are seeking an experienced customer service professional to join our team as a Customer Engagement Associate.


  • Melbourne, Victoria, Australia Intrepid Experience Full time

    Company OverviewAt Intrepid Travel, we're a team of passionate individuals dedicated to creating life-changing experiences for our customers. As a certified B Corp, we prioritize sustainability and social responsibility in everything we do.SalaryWe offer a highly competitive salary of $150,000 - $200,000 per annum, depending on experience, as well as a range...


  • Melbourne, Victoria, Australia BOQ Specialist Full time

    About the OpportunityWe are seeking an experienced Customer Portfolio Manager to join our team at BOQ Specialist. In this role, you will be responsible for managing a diverse portfolio of customers, with a focus on customer retention and growth.


  • Melbourne, Victoria, Australia Sportscraft Full time

    About the RoleAs a Customer Experience Specialist, you will be responsible for delivering exceptional customer-focused service and ensuring seamless transactions in our store. You will report to the Store Manager/Assistant Store Manager and work closely with the team to achieve sales targets and maintain the highest levels of store presentation.


  • Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full time

    About the RoleWe are seeking a Customer Experience Specialist to deliver exceptional service to our customers, understanding their needs and circumstances to find the right solutions. You will work in a dynamic environment, moving between front-of-house concierge, finding solutions and educating customers, as well as providing consumer lending and other...


  • Melbourne, Victoria, Australia AGL Full time

    Transforming Customer Experiences at AGLWe're seeking a dynamic and data-driven Customer Experience Specialist to join our Customer Experience team at AGL. In this role, you'll play a pivotal part in enhancing the experience for residential and SME customers, analysing customer feedback, and identifying opportunities to drive meaningful changes across AGL's...


  • Melbourne, Victoria, Australia carsales Full time

    About usAt carsales, we're passionate about providing a seamless experience for our customers. We're always looking for talented individuals who share our vision and values.Job SummaryWe're seeking a Customer Experience Specialist to join our team. This is an exciting opportunity to work with a dynamic team and make a real impact on our customers' lives.Key...


  • Melbourne, Victoria, Australia Carlton & United Breweries Full time

    Your ImpactAs a Customer Experience Specialist at Carlton & United Breweries, you will play a pivotal role in delivering exceptional customer experiences that exceed expectations.Key Responsibilities:Take ownership of customer interactions to provide tailored solutions.Work across multiple systems to resolve customer queries efficiently.Strive for first call...


  • Melbourne, Victoria, Australia Woolworths Full time

    We're looking for a Customer Experience Specialist to join our team at Woolworths Supermarkets.Key Responsibilities:Picking fresh products for our customers who shop onlineProviding exceptional customer service and ensuring a seamless shopping experienceWorking effectively as part of a team to meet sales targets and exceed customer expectationsAbout the...


  • Melbourne, Victoria, Australia Hub Australia Full time

    Role OverviewHub Australia is seeking a skilled and enthusiastic individual to join our team as a Customer Experience Specialist. This dynamic role will provide exceptional experiences for our members and guests, showcasing the best of our hospitality and customer service skills.Main ResponsibilitiesCreate tailored experiences for members and guests,...


  • Melbourne, Victoria, Australia Xero Full time

    About the RoleXero is seeking a skilled Customer Experience Specialist to join our team. As a key member of our Customer Experience team, you will provide exceptional support and guidance to small business owners, bookkeepers, and accountants when they reach out to us with a question or when we proactively contact them by phone.Key ResponsibilitiesProvide...


  • Melbourne, Victoria, Australia Telstra Full time

    Job SummaryWe are seeking a skilled Customer Experience Specialist to join our team in Melbourne North.This is a fantastic opportunity to provide exceptional customer experiences by activating and assuring telecommunications / technology products and services, in the home and/or business.You will work independently to deliver seamless service rectification...


  • Melbourne, Victoria, Australia Travel + Leisure Co. Full time

    We're looking for a motivated and detail-oriented Customer Experience Specialist to join our team at Travel + Leisure Co.Company OverviewAt Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club, and Sports...


  • Melbourne, Victoria, Australia Hudson Australia Full time

    We're seeking a skilled Customer Experience Specialist to join our team in Melbourne. As a key member of our customer-facing team, you'll be the first point of contact for customers seeking assistance with their accounts.In this role, you'll have the opportunity to make a real impact by helping customers unlock benefits and providing solutions to improve...


  • Melbourne, Victoria, Australia Tal Services Limited Full time

    Job DescriptionWe are seeking a Customer Experience Specialist to join our team at Tal Services Limited.About the RoleThis is an exciting opportunity to work in a fast-paced environment where you will be responsible for delivering exceptional customer experiences via telephony and online platforms.Your Key ResponsibilitiesTele Underwriting and Interviews:...


  • Melbourne, Victoria, Australia Seed Heritage Full time

    **About Seed Heritage**We elevate the everyday with our beautiful design and modern Australian perspective. Our collections centre on timeless pieces that last for years, and we now reach a global audience with over 200 stores across Australia, New Zealand, Hong Kong, and Singapore.**Our Culture**We value family, friends, and moments together, reflecting...


  • Melbourne, Victoria, Australia Tal Services Limited Full time

    Job SummaryWe are seeking an experienced Telephony Customer Experience Specialist to join our team at Tal Services Limited. This role involves delivering exceptional tele service experiences to our customers across various business units.


  • Melbourne, Victoria, Australia Liberty Financial Group Full time

    About LibertyWe're a financial services business on the move, looking for talented individuals who share our passion for delivering exceptional customer experiences. Our mission is to champion free thinking and help people get financial.The OpportunityAs a Customer Experience Specialist with Liberty Financial Group, you'll play a key role in providing...