Customer Experience Specialist

2 months ago


Melbourne, Victoria, Australia Xero Full time

This is an exciting opportunity to join Xero, a leading company in Australia, as a Customer Experience Specialist. With a rapidly growing team, you will be part of a dynamic and fun work environment that values employee growth and development.

Xero's purpose is to make life better for small businesses, their advisors, and communities around the world. Our team works together to provide 24/7 support to Xero users, aiming to delight our customers and make it easy for them to see how Xero adds value to their business.

The Customer Experience Specialist plays a key role at Xero, providing exceptional support and advice on how customers use their Xero subscription. This includes adaptable communication skills, effective collaboration with all teams across Xero, and timely responses to customers as per agreed targets.

You will bring a passion for creating great customer experiences, clear written and verbal communication skills, and a proactive approach to work. You will also have an interest and understanding of technology and information systems, a growth mindset, and motivation to join a high-performing team in a fast-paced and dynamic work environment.

Key responsibilities include:

  • Providing exceptional support and advice on how customers use their Xero subscription
  • Adaptable communication skills to meet changing customer needs
  • Effective collaboration with all teams across Xero
  • Timely responses to customers as per agreed targets

A competitive salary of $70,000 - $90,000 per annum is offered, reflecting the company's commitment to attracting and retaining top talent. Additionally, you will enjoy a range of benefits, including professional development opportunities, flexible working arrangements, and a supportive team environment.

As a valued member of the Xero team, you will contribute to making a positive impact on small businesses and accountants worldwide. Apply now and take the first step towards a rewarding career with Xero.



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