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Customer Experience Specialist

1 month ago

Melbourne, Victoria, Australia INEOS Automotive Full time

We are seeking an experienced Customer Service Supervisor to join our team at INEOS Automotive. As a Customer Experience Specialist, you will play a crucial role in ensuring our Australian and New Zealand customer base receive a consistent, industry-leading support experience.

The successful candidate will work closely with our UK-based contact center team to control and resolve customer issues, handle customer enquiries, and provide support for our outsourced contact center team.

Responsibilities include:

  • Maintaining high levels of customer satisfaction through proactive issue resolution and communication
  • Working closely with internal teams to ensure seamless issue escalation and resolution
  • Developing and maintaining strong relationships with customers and stakeholders

In return for your expertise, we offer a competitive salary of $80,000 per annum, plus additional benefits and opportunities for professional growth and development.

We are looking for someone with proven experience in customer-facing roles, particularly within the automotive industry. If you have a passion for delivering exceptional customer experiences and a keen eye for detail, we want to hear from you