Global Customer Experience Strategist

3 days ago

Sydney, New South Wales, Australia SS&C Technologies Holdings Full time

At SS&C Technologies Holdings, we are seeking an experienced and results-driven Global Customer Experience Strategist to join our team.

Job Overview

This is a dynamic and challenging role that requires a unique blend of business acumen, technical expertise, and exceptional communication skills. As a Global Customer Experience Strategist, you will be responsible for driving customer success and satisfaction across our global client base.

About the Role

We are looking for a highly motivated and organized individual with a proven track record of delivering results in a fast-paced environment. The ideal candidate will have a strong background in customer-facing roles, with experience in developing and implementing customer success strategies.

The successful candidate will be responsible for:

  • Developing and executing customer success plans to drive customer retention and growth
  • Collaborating with cross-functional teams to identify and address customer pain points
  • Providing exceptional customer service and support to ensure high levels of customer satisfaction
  • Analyzing customer data and metrics to inform business decisions and improve customer outcomes
Requirements

To be successful in this role, you will need:

  • 5+ years of relevant customer-facing experience within a top-rated software or consulting organization
  • A background in customer success practice with extensive analytical and strategic experience
  • A proven ability to build and own value-based customer programs and manage customer relationships throughout a lifecycle
  • Flexibility to work in a rapidly changing, complex environment
  • A passion for driving customer outcomes and promoting a customer-centric organization
  • Ability to analyze, interpret, and capture insights from large amounts of data
  • An ability to create structure in ambiguous situations and implement programs or professional services engagements to drive success
  • Excellent verbal and written communication skills
  • Collaborative, team-oriented mindset, demonstrate integrity, and a commitment to values
Compensation

The salary range for this position is $120,000 - $180,000 per annum, depending on experience and qualifications.

Benefits

In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

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