Business Success Strategist

1 week ago

Sydney, New South Wales, Australia Cisco Full time
Unlock Customer Potential with Cisco

Cisco's Customer Experience (CX) team is pioneering a new era of personalized, proactive, and predictive interactions. As a key player in this transformation, you will focus on creating value for customers across our entire portfolio of products, software, and services.

Your role as a Business Success Strategist will be crucial in helping customers maximize the value of their Cisco technology investments. By fostering deep trust and building lasting relationships, you will ensure customer success and satisfaction.

About the Role:

You will work in a dynamic and innovative environment that values simplicity and customer centricity. You will collaborate with cross-functional teams focused on technology service delivery and software adoption, leveraging data-driven insights to create a seamless customer experience.

Key Responsibilities:
  • Drive software utilization and value realization, leading to customer renewals and business growth.
  • Proactively handle renewal risks, demonstrating insights to increase customer retention, and facilitating workshops to review adoption progress and ensure successful onboarding.
  • Build strong relationships with customers and partners to understand their challenges and objectives, and collaborate with Sales, Delivery, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes.
  • Act as a technology advocate, providing feedback to Cisco's product teams for development and enhancements, and stay current with the latest Cisco technologies, competitive landscape, and industry trends.
  • Offer expert guidance to customers, ensuring they achieve their business and technical goals with Cisco technologies.
Requirements:
  • 7+ years experience in the technology industry.
  • Advanced understanding of IT/Infrastructure & Software lifecycles.
  • Direct experience in driving continuous software value through use-case driven engagements with customers.
  • Proven experience in a related function with direct customer advocacy and engagement in post-sales or professional services functions.
  • Confirmed ability engaging in large Enterprise and Public Sector organizations, both IT and business functions mapping their desired outcomes to technology capability.
  • Experience in working with planning, implementation, and operations teams to improve user and admin experience.
  • Good understanding of financial metrics such as AOV, ARR, and subscription revenues.
Why Join Cisco?

Cisco offers a high-energy team that prioritizes innovation, empowerment, diversity, and growth. We celebrate diversity and believe that varied perspectives drive innovation and excellence. Our collaborative environment enables you to leverage the expertise and support of various team members to achieve shared goals and deliver exceptional value to our customers.

We are committed to empowering our employees with opportunities for growth and development. If you're passionate about making a difference and eager to be at the forefront of CX innovation, here is the place for you.

Estimated salary: $120,000 - $180,000 per annum (dependent on location and experience).

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