Luxury Hotel Guest Service Representative

1 week ago


Brisbane, Queensland, Australia The Star Entertainment Group Full time
About The Star Entertainment Group

The Star Entertainment Group is a leading integrated resort operator in Australia, with a commitment to delivering exceptional guest experiences.

Job Overview

We are seeking a highly skilled Luxury Hotel Guest Service Representative to join our team at The Star Brisbane. This is an exciting opportunity to work in a dynamic and fast-paced environment, providing outstanding service to our guests.

Key Responsibilities:
  • Deliver exceptional guest service to enhance the overall experience of our customers
  • Manage all guest requests and maintain accurate records
  • Provide sound knowledge of local attractions and surrounding areas
  • Perform check-in and check-out processes efficiently and professionally
  • Complete daily tasks as per shift checklists
Requirements:
  • Possess a passion for hospitality and creating memorable experiences
  • Exceptional guest service skills and strong commitment to 5-star customer service
  • Professional telephone manner
  • Ability to effectively communicate and liaise with internal and external clients
  • Excellent organisational skills and high level of computer literacy
Benefits:
  • Up to 30% discounts across award-winning restaurants and accommodation
  • Complimentary buffet meal on every shift
  • Uniform laundered and ready for you daily on property
  • An organisation that values diversity, teamwork, and bringing your best self
  • Opportunity to work with elite professionals and assets
  • Group-wide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender, and Indigenous
Estimated Salary: AU$60,000 - AU$80,000 per annum

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