Luxury Hotel Club Team Leader
4 weeks ago
As a Club Team Leader at The Ritz-Carlton, you embody the legendary service that makes us a leading luxury brand. You will lead the club shift, support your team with general operational tasks, and provide exceptional service to our guests.
Key Responsibilities:
- Lead the club shift and support your team with general operational tasks
- Be an expert on the luxury hotel and the surrounding area to exceed guest expectations
- Assist guests with check-in and departure processes, as well as provide a dedicated club concierge service
- Provide food and beverage service throughout the club lounge's 5 daily meal periods
- Handle general enquiries and go above and beyond with each guest experience
- Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings
- Take guest reservations and perform cash handling & credit card responsibilities
- Oversee service standards and identify improvement initiatives
- Empower your team by providing motivation and support
About You:
- Experience with OPERA property management system or similar
- Food and beverage service experience preferred
- Hold an approved Responsible Serving of Alcohol certificate
- Relevant experience in a similar role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven, and energized in a fast-paced environment
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms
- Flexible working hours & locations, time off to pursue your passion, and paid leave during your birthday month
- Internationally recognised training programs, unlimited strategic development, and exciting career opportunities
- Genuine care for associates' physical, emotional, and financial wellbeing
- Opportunity to receive Employee Referral Incentives
The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years.
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