Luxury Hotel Club Team Leader

4 weeks ago


Melbourne, Victoria, Australia Marriott International Full time

As a Club Team Leader at The Ritz-Carlton, you embody the legendary service that makes us a leading luxury brand. You will lead the club shift, support your team with general operational tasks, and provide exceptional service to our guests.

Key Responsibilities:

  • Lead the club shift and support your team with general operational tasks
  • Be an expert on the luxury hotel and the surrounding area to exceed guest expectations
  • Assist guests with check-in and departure processes, as well as provide a dedicated club concierge service
  • Provide food and beverage service throughout the club lounge's 5 daily meal periods
  • Handle general enquiries and go above and beyond with each guest experience
  • Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings
  • Take guest reservations and perform cash handling & credit card responsibilities
  • Oversee service standards and identify improvement initiatives
  • Empower your team by providing motivation and support

About You:

  • Experience with OPERA property management system or similar
  • Food and beverage service experience preferred
  • Hold an approved Responsible Serving of Alcohol certificate
  • Relevant experience in a similar role
  • Working rights in Australia
  • Enthusiastic to escalate your career
  • Self-motivated, driven, and energized in a fast-paced environment

Our Benefits:

  • Exclusive staff discounts on food and beverage and hotel rooms
  • Flexible working hours & locations, time off to pursue your passion, and paid leave during your birthday month
  • Internationally recognised training programs, unlimited strategic development, and exciting career opportunities
  • Genuine care for associates' physical, emotional, and financial wellbeing
  • Opportunity to receive Employee Referral Incentives

The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years.



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