Luxury Hotel Experience Manager

5 days ago


Melbourne, Victoria, Australia Marriott International Full time
Role Overview

This is an exciting opportunity to join our team as a Luxury Hotel Experience Manager at The Ritz-Carlton Hotel, part of Marriott International's Luxury portfolio.

Job Description

We are seeking an experienced and motivated individual to lead the Club shift while supporting their team with general operational tasks. As a key member of our Ladies and Gentlemen team, you will embody the legendary service that makes us a leading luxury brand.

Key Responsibilities:

  • Join our team and lead the club shift whilst supporting your team with general operational tasks
  • Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations
  • Assist guests arriving and departing the hotel through the check-in and departure process as well as a dedicated club concierge service
  • Provide food and beverage service throughout the club lounge's 5 daily meal periods
  • Handle general enquiries, going above and beyond with each guest experience
  • Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings
  • Take guest reservations and perform cash handling & credit card responsibilities
  • Oversee service standards whilst identifying and implementing improvement initiatives
  • Be an empowering team leader by providing motivation and support to your department's Ladies and Gentlemen
  • Plan and execute team building activities for our associates as they are our most important assets
Requirements

To be successful in this role, you will need:

  • Experience with OPERA property management system or similar
  • Food and beverage service experience preferred
  • Hold an approved Responsible Serving of Alcohol certificate
  • Relevant experience in a similar role
  • Working rights in Australia
  • Enthusiastic to escalate your career
  • Self-motivated, driven and energized in a fast-paced environment
  • Armed with smart solutions and a can-do attitude
Benefits

We offer a range of benefits, including:

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Estimated Salary: AU$65,000 - AU$90,000 per year, depending on experience.



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