Sofitel Club Attendant
4 weeks ago
Job Title: Sofitel Club Attendant
Job Summary:
We are seeking a highly skilled and experienced Club Sofitel Attendant to join our team at Sofitel Melbourne on Collins. As a Club Sofitel Attendant, you will be responsible for providing exceptional guest service and ensuring that our guests have a memorable and luxurious experience.
Key Responsibilities:
- Maintain a thorough knowledge of all hotel facilities and promotions
- Attend to guest's requests quickly and efficiently, constantly striving to provide total customer satisfaction
- Prepare and serve food & beverages
- Monitor the Responsible Service of Alcohol and ensure compliance with Victorian legislation
- Maintain food & beverage stock and inventory control based on current and future occupancy
- Complete check in and check out procedures and adhere to hotel standards
- Update guest profiles, maintain guest accounts and relevant information during their visit, ensuring charges are posted to the correct account
- Communicate with a diverse range of people in a professional manner
Requirements:
- Minimum 12 months experience in a luxury hotel environment
- Highly organised and able to effectively manage priorities
- Strong focus on guest and team relations
- Project a professional image at all times through personal presentation/interpersonal skills
- Handle tasks carefully and correctly – be thorough and exact in details with a sense of urgency
- Display high energy levels and demonstrate versatility in responding to guest requests and situations
- Remain calm and effective in high volume work situations
- Be a good team player; contribute to and assist co-workers without being asked
- Flexibility to work a rotating roster, including early mornings, evenings, weekends and public holidays
- Previous reception/attendant experience preferred
- Valid RSA and knowledge of Opera is an advantage
Benefits:
- Build a career with the largest hotel group in the Pacific
- Central accessible location in Melbourne's CBD
- Laundered uniforms
- Complimentary hotel stay package for your work anniversary
- Worldwide employee and family and friends benefits at Accor Hotels
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