Luxury Club Attendant

4 days ago


Melbourne, Victoria, Australia Accor Full time

Company Overview

Sofitel Melbourne on Collins is a 5-star luxury hotel located in the heart of Melbourne's shopping, theatre and business precincts. Our hotel boasts 363 rooms with breathtaking views over Melbourne, an Exclusive Club Lounge, and sophisticated modern dining at No35 restaurant.

Job Description

We are seeking a highly skilled and experienced guest-focused hospitality professional to join our Club Sofitel team as a Luxury Club Attendant. As a key contact for all Club Sofitel guests, you will be responsible for providing exceptional service and creating memorable experiences during their stay.

Key Responsibilities:

  • Maintain thorough knowledge of all hotel facilities and promotions
  • Attend to guest requests quickly and efficiently, striving for total customer satisfaction
  • Prepare and serve food & beverages
  • Monitor Responsible Service of Alcohol and ensure compliance with Victorian legislation
  • Maintain food & beverage stock and inventory control based on current and future occupancy
  • Complete check in and check out procedures and adhere to hotel standards
  • Update guest profiles, maintain guest accounts, and relevant information during their visit, ensuring charges are posted to the correct account

Required Skills and Qualifications:

  • Minimum 12 months experience in a luxury hotel environment
  • Highly organised and able to effectively manage priorities
  • Strong focus on guest and team relations, with excellent communication skills
  • Professional image at all times through personal presentation and interpersonal skills
  • Ability to handle tasks carefully and correctly, with attention to detail and urgency
  • Flexibility to work a rotating roster, including early mornings, evenings, weekends, and public holidays
  • Previous reception/attendant experience preferred
  • Valid RSA and knowledge of Opera is an advantage

Benefits and Perks:

  • Build a career with the largest hotel group in the Pacific
  • Central accessible location in Melbourne's CBD
  • Laundered uniforms
  • Complimentary hotel stay package for your work anniversary
  • Worldwide employee and family and friends benefits at Accor Hotels

Salary:

A competitive salary of around $60,000 per annum, plus benefits and bonuses.



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