Luxury Club Attendant Opportunity
1 week ago
We are a 5-star luxury hotel located in the heart of Melbourne's shopping, theatre and business precincts. Our hotel features 363 rooms with breathtaking views over Melbourne, an Exclusive Club Lounge, and sophisticated modern dining at No35 restaurant.
Job DescriptionWe are seeking a highly organized and guest-obsessed hospitality professional to join our Club Sofitel team as a Club Sofitel Attendant. As a key contact for our guests, you will be responsible for providing exceptional service, attending to their requests quickly and efficiently, and exceeding their expectations.
Your Key Responsibilities- Maintain a thorough knowledge of all hotel facilities and promotions.
- Attend to guests' requests promptly and effectively.
- Prepare and serve food & beverages.
- Monitor the Responsible Service of Alcohol and ensure compliance with Victorian legislation.
- Maintain food & beverage stock and inventory control based on current and future occupancy.
- Complete check-in and check-out procedures and adhere to hotel standards.
- Update guest profiles, maintain guest accounts, and relevant information during their visit.
- A minimum of 12 months experience in a luxury hotel environment.
- Highly organized and able to effectively manage priorities.
- Strong focus on guest and team relations.
- Project a professional image at all times through personal presentation and interpersonal skills.
Sofitel Melbourne on Collins offers its ambassadors career development opportunities within the hotel and wider Accor Group. We provide a range of benefits, including laundered uniforms, complimentary hotel stay package for your work anniversary, and worldwide employee and family and friends benefits at Accor Hotels.
The estimated annual salary for this position is $60,000 - $80,000 AUD, depending on experience. Please note that this is an estimate and may vary based on individual circumstances.
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