Luxury Hotel Ambassador

3 weeks ago


Melbourne, Victoria, Australia Marriott International Full time

As a Club Team Leader at The Ritz-Carlton, you will be the embodiment of our legendary service, exceeding guests' expectations and making us a leading luxury brand. You will be part of a team that values honesty, respect, and career growth.

Key Responsibilities:

  • Lead the club shift and support your team with general operational tasks
  • Be an expert on the hotel and surrounding area to provide exceptional guest experiences
  • Assist guests with check-in, departure, and club concierge services
  • Provide food and beverage service during 5 daily meal periods
  • Handle general enquiries and build relationships with guests
  • Take guest reservations and perform cash handling and credit card responsibilities
  • Oversee service standards and implement improvement initiatives
  • Empower your team by providing motivation and support
  • Plan and execute team building activities

About You:

  • Experience with OPERA property management system or similar
  • Food and beverage service experience preferred
  • Hold an approved Responsible Serving of Alcohol certificate
  • Relevant experience in a similar role
  • Working rights in Australia
  • Enthusiastic to escalate your career
  • Self-motivated, driven, and energized in a fast-paced environment

Our Benefits:

  • Exclusive staff discounts on food and beverage and hotel rooms
  • Flexible working hours and locations, time off to pursue your passion, and paid leave during your birthday month
  • Internationally recognized training programs, unlimited strategic development, and exciting career opportunities
  • Genuine care for associates' physical, emotional, and financial wellbeing
  • Opportunity to receive Employee Referral Incentives

The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years.



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