Luxury Club Experience Leader

1 week ago


Melbourne, Victoria, Australia Marriott International Full time
About the Role

We are seeking an exceptional Luxury Club Experience Leader to join our team at The Ritz-Carlton Hotel. As a key member of our Ladies and Gentlemen, you will embody the legendary service that makes us a leading luxury brand.

Key Responsibilities
  • Lead the club shift while supporting your team with general operational tasks
  • Be an expert on the hotel and surrounding area to exceed guest expectations
  • Assist guests with check-in and departure processes, as well as provide a dedicated club concierge service
  • Provide food and beverage service during 5 daily meal periods in the club lounge
  • Handle general enquiries and go above and beyond to create memorable guest experiences
  • Build and strengthen relationships with existing and new guests, showcasing our legendary service
  • Take guest reservations and handle cash handling & credit card responsibilities
  • Oversee service standards and identify opportunities for improvement
  • Empower your team by providing motivation and support
  • Plan and execute team building activities to foster a positive work environment
About You

To succeed in this role, you should possess:

  • Experience with OPERA property management system or similar
  • Food and beverage service experience preferred
  • An approved Responsible Serving of Alcohol certificate
  • Relevant experience in a similar role
  • Working rights in Australia
  • A passion for escalating your career
  • Self-motivation, drive, and energy in a fast-paced environment
  • A can-do attitude and smart solutions
What We Offer

As a Luxury Club Experience Leader with Marriott International, you can expect:

  • Exclusive staff discounts on food and beverage, hotel rooms, and other perks
  • Flexible working hours and locations through our Life with the Works program
  • Time off to pursue your passions through sabbatical leave and paid leave during your birthday month
  • Internationally recognized training programs and unlimited strategic development opportunities
  • Genuine care for associates' physical, emotional, and financial wellbeing through our Employee Assistance Program
  • Employee Referral Incentives and the opportunity to work with friends
  • A commitment to equality, diversity, and inclusiveness within the largest hotel network in the world
Estimated Salary: AU$65,000 - AU$85,000 per year

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