Luxury Hotel Expert

3 weeks ago

Melbourne, Victoria, Australia Marriott Full time
About the Role

We are seeking a highly skilled and enthusiastic Guest Experience Expert to join our team at The Ritz-Carlton Melbourne. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring that our luxury hotel standards are met.

Key Responsibilities
  • Provide exceptional guest service and support to our guests, responding to their needs and exceeding their expectations.
  • Operate the telephone switchboard and respond to guest enquiries, demonstrating a high level of professionalism and attention to detail.
  • Assist with verifying and adjusting billing for guests, ensuring accuracy and attention to detail.
  • Build and strengthen relationships with existing and new guests, collaborating with other departments to deliver exceptional service.
  • Complete reservation administration tasks and provide general support to the team.
  • Make and update room reservations, assigning rooms according to guest requests and preferences whenever possible.
  • Support the overarching Rooms Division operations, including Front Desk, Service Experience, and Concierge/Bell & Club Operations.
Requirements
  • Experience with OPERA property management system or similar.
  • Relevant experience in a similar role.
  • Working rights in Australia.
  • Enthusiasm to escalate your career.
  • Self-motivation, drive, and energy in a fast-paced environment.
  • Smart solutions and a can-do attitude.
  • Attention to detail in all aspects of work.
  • Strong written and verbal communication skills.
  • Prior luxury hotel experience is preferable.
About Us

The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. We believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. We attract the world's top hospitality professionals who curate lifelong memories, and we believe that our culture drives success by which The Ritz-Carlton has earned the reputation as a global brand leader in luxury hospitality.

We offer a range of benefits, including exclusive staff discounts on food and beverage and hotel rooms, flexible working hours and locations, time off to pursue your passion, and paid leave during your birthday month. We also offer internationally recognized training programs, unlimited strategic development, and exciting career opportunities within the Marriott International group.

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