Club Lounge Team Leader
2 weeks ago
The Ritz-Carlton Hotel
Part of Marriott International's Luxury Portfolio, a leader in hospitality for 90+ years, offering unparalleled service and luxury experiences.
Salary:A competitive salary package, estimated to be around $80,000 per annum, reflecting the exceptional standards and expertise required in this role.
About the Job:This is an exciting opportunity to join our team as a Club Lounge Team Leader at The Ritz-Carlton Hotel. As a member of our Ladies and Gentlemen, you will embody the legendary service that makes us a leading luxury brand.
Job Responsibilities:- Lead the club shift while supporting your team with general operational tasks.
- Be an expert on the hotel and surrounding area to exceed guest expectations.
- Assist guests with check-in and departure processes, as well as provide dedicated concierge services.
- Provide food and beverage service throughout the club lounge's 5 daily meal periods.
- Handle general enquiries and go above and beyond with each guest experience.
- Build and strengthen relationships with existing and new guests, showcasing our legendary service and driving future bookings.
- Take guest reservations and perform cash handling & credit card responsibilities.
- Oversee service standards, identify areas for improvement, and implement initiatives to enhance the guest experience.
- Empower your team by providing motivation and support to drive excellence in service delivery.
To succeed in this role, you will need:
- Experience with OPERA property management system or similar.
- F&B service experience preferred.
- An approved Responsible Serving of Alcohol certificate.
- Relevant experience in a similar role.
- Working rights in Australia.
- Enthusiasm to escalate your career.
- Self-motivation, drive, and energy in a fast-paced environment.
We offer:
- Exclusive staff discounts on F&B and hotel rooms within the Marriott International group.
- Flexible working hours & locations through our Life with the Works program.
- Time off to pursue your passions through sabbatical leave and paid leave during your birthday month.
- Genuine care for associates' physical, emotional, and financial wellbeing through our Employee Assistance Program.
- Opportunities to grow, develop, and progress with internationally recognised training programs and career advancement opportunities within Marriott International.
The Ritz-Carlton Hotel is committed to putting people first, valuing equality, diversity, and inclusiveness. We strive to create a work environment that fosters growth, development, and success for all our associates.
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