Sofitel Club Attendant

3 weeks ago

Melbourne, Victoria, Australia Accor Full time

Job Description

An exciting opportunity exists for a hospitality professional to join the Club Sofitel team at Sofitel Melbourne on Collins, a 5-star luxury hotel in the heart of Melbourne's shopping, theatre, and business precincts.

As a Club Sofitel Attendant, you will be responsible for providing a sense of welcome and luxury service for all Club Sofitel guests by being the key contact to assist them during their stay.

Your manner will be polished and professional, and you will be responsible for providing both food and beverage and front office services to Club Sofitel guests.

Your Key Responsibilities Will Be:

  • Maintaining a thorough knowledge of all hotel facilities and promotions
  • Attending to guests' requests quickly and efficiently, constantly striving to provide total customer satisfaction
  • Preparing and serving food & beverages
  • Monitoring the Responsible Service of Alcohol and ensuring compliance with Victorian legislation
  • Maintaining food & beverage stock and inventory control based on current and future occupancy
  • Completing check-in and check-out procedures and adhering to hotel standards
  • Updating guest profiles, maintaining guest accounts, and relevant information during their visit, ensuring charges are posted to the correct account
  • Communicating with a diverse range of people in a professional manner

Qualifications

To be successful in this sought-after position, you will have:

  • A minimum 12 months' experience in a luxury hotel environment
  • Highly organized and able to effectively manage priorities
  • A strong focus on guest and team relations, initiating contact and establishing rapport easily
  • A professional image at all times through personal presentation and interpersonal skills
  • The ability to handle tasks carefully and correctly, being thorough and exact in details with a sense of urgency
  • High energy levels and versatility in responding to guest requests and situations
  • The ability to remain calm and effective in high-volume work situations
  • Flexibility to work a rotating roster, including early mornings, evenings, weekends, and public holidays
  • Previous reception/attendant experience preferred
  • Valid RSA and knowledge of Opera is an advantage

Benefits and Perks

Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

We live by our Heartist principles, which is the heart and art of human connection. Understanding people is our business, and putting people at the heart of our organization is how we make decisions. We want every ambassador to feel valued, inspired, and to strive for greatness every day.

We offer our Heartists:

  • Build a career with the largest hotel group in the Pacific
  • Central accessible location in Melbourne's CBD
  • Laundered uniforms
  • Complimentary hotel stay package for your work anniversary
  • Worldwide employee and family and friends benefits at Accor Hotels

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