Customer Service Professional

4 weeks ago


North Sydney Council, Australia INTERTEK Full time

Intertek

Job Title: Customer Service Consultant

Job Description

The successful candidate will be responsible for providing exceptional customer service to clients via phone, email, and online chat.

Main Responsibilities:

  • Resolve customer inquiries in a timely and professional manner
  • Own complex issues from start to finish, ensuring regular progress updates are provided to customers
  • Promote the benefits of using Intertek's online store, assisting customers with future purchases
  • Stay up-to-date with industry changes to understand how Intertek's products and services meet customer needs
  • Identify opportunities for new solutions and refer qualified leads from customers to Sales
  • Achieve or exceed agreed KPIs to ensure the best customer experience possible

Requirements:

To be successful in this role, you will require:

  • A High School Certificate (HSC) or equivalent qualification
  • Customer Service Institute of Australia (CSIA) certification is desirable
  • Experience in inbound contact centre roles, preferably in Salesforce, data entry, and MS Office

About Us:

At Intertek, we pride ourselves on delivering excellent customer service and meeting our clients' expectations. We offer a dynamic work environment, opportunities for growth and development, and competitive remuneration packages.

Estimated Salary: $60,000 - $80,000 per annum



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