Customer Service Professional
4 weeks ago
Intertek
Job Title: Customer Service Consultant
Job DescriptionThe successful candidate will be responsible for providing exceptional customer service to clients via phone, email, and online chat.
Main Responsibilities:
- Resolve customer inquiries in a timely and professional manner
- Own complex issues from start to finish, ensuring regular progress updates are provided to customers
- Promote the benefits of using Intertek's online store, assisting customers with future purchases
- Stay up-to-date with industry changes to understand how Intertek's products and services meet customer needs
- Identify opportunities for new solutions and refer qualified leads from customers to Sales
- Achieve or exceed agreed KPIs to ensure the best customer experience possible
Requirements:
To be successful in this role, you will require:
- A High School Certificate (HSC) or equivalent qualification
- Customer Service Institute of Australia (CSIA) certification is desirable
- Experience in inbound contact centre roles, preferably in Salesforce, data entry, and MS Office
About Us:
At Intertek, we pride ourselves on delivering excellent customer service and meeting our clients' expectations. We offer a dynamic work environment, opportunities for growth and development, and competitive remuneration packages.
Estimated Salary: $60,000 - $80,000 per annum
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