Customer Service Professional

3 weeks ago


North Sydney Council, Australia WNS Global Services Full time

About WNS Global Services:

We are a leading provider of business process management services, committed to delivering exceptional customer experiences. Our team is dedicated to providing innovative solutions that drive business growth and success.

Job Description:

  • We are seeking an experienced Customer Service Associate to join our team in Australia. The successful candidate will be responsible for providing exceptional customer service to our insurance clients via voice process.
  • To succeed in this role, you will need excellent communication skills and prior experience in contact centers or customer services will be an added advantage.
  • You will be required to adhere to all regulatory bodies in Australia and achieve agreed performance targets set by the business.
  • As a key member of our team, you will maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.
  • In addition, you will ensure compliance with internal policies and procedures, external regulations, and information security standards.

Qualifications:

The ideal candidate will hold an Under Graduation degree and have relevant work experience in a similar role.

Additional Information:

This is a day shift position, and we offer a competitive salary package including a base salary of approximately $50,000 per annum, depending on your level of experience.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application.



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