Triage Team Lead

3 months ago

Sydney, Australia NSW Department of Customer Service Full time

**Triage Team Lead - Professional Conduct**

**Ongoing roles and temporary opportunity for up to 12 months (with a view to ongoing) & talent pool to be created.**
**Grade 9/10 $120,859 - $ 133,183 plus super**
**Location**:Parramatta, Gosford or Sydney McKell location (travel between these locations is required)
- Share your triage experience with us Do you have skills in the development and running of a fast paced triage function.
- Have the opportunity to refine your HR or investigations skills and focus on Employee Relations and Professional Conduct case management, by gaining exposure to investigations across a range of regulatory and service functions.
- Research, investigate, and undertake end to end case management of complex industrial relations and employment matters to ensure compliance with legislation, and the Department’s Code of Conduct, frameworks, policies and guidelines.

***What’s the Opportunity?**

Due to innovation and growth in the People & Culture Division at the Department of Customer Service, we have an exciting opportunity for an Team Lead, Triage, Professional Conduct to join our high-performing and progressive People Services team.

This is a great opportunity to work collaboratively within a centralised Centre of Expertise function, in which you will conduct a range of activities including triage and assessment of employment relations matters and end to end case management to ensure compliance with our employment framework which includes applicable legislation, Department’s Code of Conduct, frameworks, policies and guidelines.

This would be a great opportunity for a Professional Conduct/Employee Relations specialist that would like to refine their skills and development in triage and case management and progress to complex matters with a professional conduct focus. The role will have a high focus on upskilling business leaders and internal colleagues to raise awareness regarding compliance and risks within the working environment.

This role will allow you to gain an intricate understanding of the agencies within DCS, it’s challenges and objectives, and work to develop strong stakeholder and team relationships to ensure professional conduct, industrial and compliance strategies are integrated into the business to meet customer requirements and business objectives.

This opportunity will see you have the opportunity to build on and enhance current databases to enable data literacy and process improvement. Using data and your knowledge you will identify trends and propose practical and sustainable solutions. Working collaboratively with your peers you will embed modern and agile ways of working to deliver a world class people and culture function and create great employee experiences.

**About You**:
To be successful in this role you will possess a great blend of skills, including:

- Experience in leading a triage function, as well experience in people leadership
- Experience in researching, investigation and undertaking end to end case management of complex industrial relations and employment matters
- Knowledge and understanding of the evolution of employment law, legislation and the industrial framework.
- Tertiary qualifications in Investigations, Human Resources or in a related field and/or equivalent demonstrated experience (desirable)
- A customer centric and growth mindset with strong decision-making skills as well as have excellent communication and stakeholder engagement skills.
- Resilience to adapt, thrive and lead through a growth mindset in an agile and transformational environment
- Strong relationship management and influencing skills at all levels
- Experience in project delivery to achieve business outcomes
- Experience with continuous improvement activities to delivery business outcomes
- Experience in providing insights and data to contribute to the design and delivery of proactive education training program

**Looking for more information?**

Why not reach out to Natasha Blume, Associate Director Professional Conduct, on 02 9566 8898 for a conversation and learn more about this incredible opportunity.

Salary Grade 9/10, with the base salary for this role starting at $120859 base plus superannuation

**Closing Date**:Monday, October 14th, 2024 at 10:00 am

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more info

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