Network Services

2 months ago

Sydney, Australia NSW Department of Customer Service Full time

**Network Services & Operations Officer**

**Clerk Grade**: 7/8 base salary starting at $106,025 - $117,363, plus superannuation and leave loading

**Employment Type**: 1x ongoing, full-time or part-time opportunity

**Location**:Sydney, Bathurst, Gosford or Tweed

An exciting ongoing opportunity has arisen for a Network Services and Operations Officer to join the NSW Telco Authority, this role sits within the Networks and Operations Services team and plays a key role in the operation and management of the Public Safety Network.

In this role you will support the management of network services & operations to deliver efficient and effective operational telecommunications services through the Public Safety Network.

You will be joining a friendly, fast-paced, dynamic and diverse team who is passionate about keeping people and places safe.

**Your day-to-day**
- You will oversee the performance of third-party service providers parties to operate, support and maintain infrastructure and assets, to ensure service delivery is in line with agreed contracts and service performance levels
- Identify and manage risks and respond to incidents that can impact network performance
- Develop, maintain and review processes to identify and recommend opportunities for savings and improvements and ensure the effective development and delivery of network services,
- Build strong partnerships with key internal stakeholders and external service providers to identify and resolve network operational and service issues and improve service delivery outcomes
- Provide tactical operational knowledge and advice to assist in the technical design and planning of infrastructure, facilities and assets

**Essential recruitment**:
**To be successful in this role you will demonstrate**:

- Proven ability to manage multiple competing priorities with stakeholders at all levels
- Strong stakeholder management skills with both internal and external clients
- Strong background in telecommunication network services
- Tertiary qualifications in Information Technology, Telecommunications /Communication Systems Engineering and/or relevant experience

**What we need from you**:
An up-to-date CV and a one-page cover letter outlining how your skills and experience are aligned to the role.

**About NSW Telco Authority**

We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.

NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.

We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.

NSWTA operates as a standalone Statutory Authority within the Department of Customer Service.

We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.

We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.

For more information, go to NSW Telco Authority.

Salary Grade 7/8, with the base salary for this role starting at $106025 base plus superannuation

**Closing Date: Tuesday, 22 October at 9.59am AEST**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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