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Customer Advocate
2 months ago
About the Role
We are seeking an experienced Customer Advocate to join our team at Versent. As a key member of our Growth team, you will play a critical role in driving business growth and building deep, trusted partnerships with our core and strategic customers.
Key Responsibilities
- Develop and maintain strong relationships with senior customer stakeholders to drive multiple fields of play.
- Provide strategic leadership and guidance across the total engagement life cycle, from pre-sales to delivery and closure.
- Identify and develop strategic account plans for growth, collaborating with Versent Solutions and Advisory Centre and Practice leads to diversify and expand service offerings.
- Develop, bid, and close new business and continuity opportunities, with a focus on delivering exceptional value and quality outcomes for our customers.
- Manage leads and opportunities in Salesforce, communicating and collaborating regularly with the Head of Services, Directors, and General Manager on all stages of the Sales Lifecycle.
- Lead the Sales stages lifecycle to develop, bid, and close opportunities, adhering to Versent's Sales, commercial, and review and approval processes.
- Identify business development opportunities on net new business lines/divisions for upcoming and future initiatives, delegating responsibility to Senior Account Managers as needed.
- Lead and manage commercial negotiations, communications, and signing of proposals, Statements of Work, Master Service Agreements, and Non-Disclosure Agreements.
- Work with partners to open new fields of play and opportunities, and lead Customer/Account level partner and supplier business development and delivery forums.
About You
We are looking for a seasoned professional with a strong background in solution sales within the enterprise/public sector market. You should have a deep understanding of delivering solutions within the Technology Domain and be able to influence at executive level, as well as have meaningful conversations at the technical layer.
Requirements
- A proven track record of delivering solutions and driving business growth in a similar role.
- Strong commercial acumen and ability to balance customer expectations with business needs.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, partners, and internal stakeholders.
- A growth mindset, with a focus on continuous learning and development.
- Experience selling professional services is highly desirable.
About Versent
We are a diverse team of motivated individuals who think outside the box and strive to deliver exceptional results. At Versent, we prioritize learning, collaboration, and growth, providing our teams with the space, trust, and support to deliver their best work. We offer a range of benefits, including flexibility, learning opportunities, access to benefits, health and wellbeing programs, connection, recognition, and career opportunities.
