Customer Success Advocate

1 week ago


Melbourne, Victoria, Australia Xplor Education Full time

About the Opportunity

Xplor Education is seeking a Customer Success Advocate to join our Melbourne team. As a key member of our customer-facing team, you will play a critical role in ensuring our customers achieve success through the use of our platform.

Key Responsibilities

  • Providing proactive support to customers across the Office platform
  • Assigning tickets and responding to customer enquiries in a timely and professional manner
  • Working closely with internal teams to resolve customer issues and improve overall customer experience
  • Maintaining a broad knowledge of all company products, services, and promotions
  • Supporting the implementation of systems improvement initiatives and the introduction of new technologies
  • Monitoring system performance and identifying potential issues

Requirements

  • 1-2 years of experience in a customer-facing role
  • Excellent written and verbal English skills, as well as a confident phone manner and active listening skills
  • Ability to multitask, prioritise, and manage time effectively
  • Knowledge of Xplor Education's products and services is an asset
  • A true team player with a positive and empathetic approach to customer service

What We Offer

  • A hybrid and flexible working model, with 2-3 days per week in the office and the rest working from home
  • Ongoing career development and growth opportunities
  • A competitive salary and benefits package
  • A dynamic and supportive team environment


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