Customer Success Advocate
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Coordinator in Melbourne. As a key member of our Customer Success team, you will play a critical role in ensuring our customers achieve their goals and objectives through the effective use of our platform.
Your primary responsibility will be to provide exceptional customer service, ensuring that our customers receive timely and effective support to resolve any issues or concerns they may have. This will involve working closely with our customers to understand their needs, providing guidance and training on the use of our platform, and escalating complex issues to our technical support team as needed.
In addition to providing customer support, you will also be responsible for identifying opportunities to improve our platform and services, and working with our product development team to implement changes and enhancements. This will involve gathering feedback from customers, analyzing data and trends, and providing recommendations for process improvements.
We are looking for a highly organized and proactive individual who is able to work independently and as part of a team. You will have excellent communication and interpersonal skills, and be able to build strong relationships with our customers and internal stakeholders.
Key Responsibilities- Provide exceptional customer service, ensuring that our customers receive timely and effective support to resolve any issues or concerns they may have.
- Work closely with our customers to understand their needs, provide guidance and training on the use of our platform, and escalate complex issues to our technical support team as needed.
- Identify opportunities to improve our platform and services, and work with our product development team to implement changes and enhancements.
- Gather feedback from customers, analyze data and trends, and provide recommendations for process improvements.
- Build strong relationships with our customers and internal stakeholders, and communicate effectively with both groups.
- 1-2 years of previous experience in a customer-facing position.
- Excellent written and verbal English skills, as well as a confident phone manner and active listening skills.
- Excellent customer service skills, demonstrated daily by working quickly and accurately to resolve customer queries.
- Ability to multitask, prioritize, and manage time effectively.
- Awareness of your own strengths and areas for growth, and a desire to develop and apply new skills.
- Ability to work independently and as part of a team.
We offer a hybrid and flexible working model, where you will spend 2-3 days per week in the office and the rest working from home. We also offer a range of benefits, including 12 weeks of paid parental leave, unlimited access to LinkedIn Learning, and ongoing dedication to diversity and inclusion initiatives.
We are a global company with a diverse and inclusive culture, and we welcome applications from all sectors of the community. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.
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