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Strategic Customer Advocate

2 months ago

Melbourne, Victoria, Australia REAL TIME AUSTRALIA Full time
Customer Success Manager

We are seeking a skilled Customer Success Manager to join our team at REAL TIME AUSTRALIA.

About the Role

This is a fantastic opportunity to work with a leading Cloud software provider, renowned for delivering exceptional customer satisfaction and commitment to customer success.

Key Responsibilities
  • Develop and maintain strong relationships with customers, ensuring their success and satisfaction throughout the customer lifecycle.
  • Collaborate with cross-functional teams to identify and prioritize customer needs, driving business growth and revenue.
  • Provide strategic guidance and thought leadership to customers, leveraging our Cloud-based platform to achieve their business objectives.
  • Identify and capitalize on opportunities to expand customer relationships, driving upsell and cross-sell initiatives.
  • Develop and implement customer success plans, ensuring timely and effective issue resolution and continuous improvement.
Requirements

To succeed in this role, you will require:

  • 2+ years of experience in customer success, consulting, or software sales.
  • Proven track record of building and maintaining strong customer relationships in a SaaS environment.
  • Experience working with Digital Adoption Platforms and analyzing customer data to inform business decisions.
  • Ability to interact with enterprise customer teams at various levels of technical and non-technical depth.
What We Offer

As a Customer Success Manager at REAL TIME AUSTRALIA, you will enjoy a competitive remuneration package, including:

  • Up to $450/day (inclusive of super) + trainings + laptop.
  • Opportunities for professional growth and development within a dynamic and award-winning team.
  • A collaborative and supportive work environment that fosters innovation and customer-centricity.