Security Advocate

3 days ago

Melbourne, Victoria, Australia Proofpoint Full time

Job Overview

At Proofpoint, we're committed to bringing passion and customer focus to the business. Our award-winning lineup of cybersecurity solutions is at the forefront of protecting people and their information assets.

The Role

The Threat Strategy Manager will work closely with clients to realize the full value of Proofpoint's products and services, ultimately maximizing renewals and add-on transactions. This role demands interaction with enterprises at senior levels, as well as technical staff within the traditional IT and Security organization.

Key Responsibilities

  • Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed
  • Meet regularly with clients to review support interactions, system status, key issues, emerging threats, and how to combat them using Proofpoint products and services
  • Develop a deep understanding of customer business and operational needs
  • Maintain a deep practical technical knowledge of Proofpoint's integration within the customer's environment, including network, security, systems administration, and messaging management
  • Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint's solutions
  • Provide proactive recommendations that protect customer information assets, leveraging the Proofpoint product suite
  • Identify and prioritize short-term and long-term goals
  • Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team
  • Plan, document, and identify risks and challenges for production changes that span multiple services or technologies
  • Monitor customer satisfaction and escalate customer concerns as necessary
  • Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints
  • Use independent judgment within broad parameters
  • Design and implement solutions to complex problems with minimum supervision
  • Provide technical guidance to customer teams and respond to enquiries regarding product features and functionality

Requirements

  • 3+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
  • Managed security or consultancy experience is required
  • Knowledge of data communication concepts and technologies, specifically email and networking
  • Develop innovative ways to leverage existing data and correlate customer data with other sets available at Proofpoint
  • Working knowledge of Windows, Active Directory, and Microsoft Exchange
  • A history of successfully motivating and inspiring coworkers to work efficiently and effectively
  • Ability to effectively work in a team environment as well as independently
  • Must be proactive and have outstanding verbal and written communication skills
  • The successful candidate will have relevant experience with Proofpoint products and understand threat protection
  • A deep understanding and up-to-date handle on the evolving threat landscape, giving briefings to customers, prospects, and internal groups to spread threat intelligence landscape awareness
  • Proactive, self-starter driven by setting and achieving goals
  • Background in security, especially around threat actor tactics, techniques, and procedures

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