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Front Desk Ambassador

2 months ago

Sydney, New South Wales, Australia SOFITEL Full time
Job Title: Front Desk Ambassador

Estimated Salary: AU$60,000 - AU$80,000 per annum

Company Overview

Sofitel Sydney Darling Harbour is a world-class hotel that blends French Art de Vivre and local culture. The hotel features 590 rooms and suites, four vibrant bars and restaurants, an award-winning outdoor infinity pool, state-of-the-art gym, and a luxurious spa.

We are committed to creating an energizing, rewarding, and exciting work environment where our team members can grow and thrive.

Job Description

This role requires a highly motivated individual with excellent attention to detail to provide quality service to guests during check-in, check-out, and throughout their stay.

  • Respond to guest requests promptly, efficiently, and courteously.
  • Maintain control of guest and hotel accounts ensuring accurate charges.
  • Operate telephone effectively, handling calls professionally and greeting callers according to Accor policy.

The ideal candidate will have experience in a similar role, strong communication skills, and the ability to work a rotating roster including weekends and public holidays.

Benefits

We offer a range of benefits, including:

  • Industry benefits worldwide on accommodation, dining, and lifestyle services.
  • Access to daily discounted coffee and Ambassador dining menu.
  • A unique training platform to enhance your skills and knowledge.

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments to support you.