Customer Engagement Specialist
2 weeks ago
The Specialist - Customer CRM plays a vital role in supporting the effective utilisation of our customer engagement platform to enhance marketing initiatives and drive customer satisfaction.
In this role, you will ensure the quality and compliance of platform processes while collaborating with Campaign Managers and the Customer Engagement Platform Lead to meet data and platform requirements.
By leveraging your analytical skills and attention to detail, you will contribute to the optimisation of customer engagement strategies, safeguard customer data, and facilitate seamless campaign execution.
Key Responsibilities:- Conduct quality assurance (QA) testing on the customer engagement platform to ensure all features and functionalities meet established standards and requirements.
- Support the Customer Lifecycle & CRM Lead in managing martech initiatives, providing insights on platform performance, and recommending enhancements to improve user experience.
- Assist Campaign Managers by gathering and analysing data requirements for marketing campaigns, ensuring alignment with platform capabilities and performing QA before campaigns are released.
- Develop and maintain clear documentation of processes and workflows related to the use of the customer engagement platform, ensuring consistency and compliance.
- Monitor platform usage to ensure compliance with data protection regulations and internal policies, safeguarding customer data and privacy.
- Discounted Origin products and services for employees.
- Hybrid working environment with flexibility to work from home.
- Competitive salary and annual performance bonus.
- Opportunities for career growth and development.
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Customer Engagement Associate
4 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeJob SummaryAs a Customer Engagement Associate at the Customer Engagement Centre, you will be the first point of contact for our national business. You will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your...
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Customer Engagement Associate
3 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeJoin our Customer Engagement Centre as a Customer Engagement Associate and be the first point of contact for our national business. You will support internal stakeholders across all business units and assist with the customer journey in line with Metricon Homes' mission and values.As a key member of our team, you will report to the Senior Customer Engagement...
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Customer Engagement Associate
2 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeJob Summary:We are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team. As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values.Key Responsibilities:•...
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Customer Engagement Associate
3 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeJob DescriptionAs the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values.Key ResponsibilitiesReporting to the Customer Engagement Centre Team Leader, you will:Demonstrate a superior customer service capability...
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Customer Engagement Associate
4 weeks ago
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Customer Engagement Associate
2 days ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeAbout the RoleThis role is a key position within our Customer Engagement Centre, supporting internal stakeholders across all business units and assisting with the customer journey. Reporting to the Senior Customer Engagement Associate, you will be responsible for:Providing superior customer service capabilities, prioritizing the customer experience at all...
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Customer Experience Liaison
4 days ago
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Customer Relations Representative
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Customer Engagement Specialist
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Customer Engagement Operations Specialist
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Sales and Customer Engagement Specialist
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SMB Customer Engagement Specialist
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Customer Engagement Specialist
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Customer Engagement Specialist
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Customer Engagement Specialist
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Community Engagement Specialist
3 weeks ago
Melbourne, Victoria, Australia Myob Full timeAbout the RoleWe're seeking a highly skilled Community Engagement Specialist to join our team at Myob. As a key member of our community team, you'll be responsible for crafting a new community space for our SME customers, offering hands-on support, producing top-tier content, and driving critical thinking.Key ResponsibilitiesDevelop and implement community...
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Marketing Strategist
4 days ago
Melbourne, Victoria, Australia Easygo Full timeWe are seeking a skilled Marketing Strategist to join our team as a Customer Engagement Specialist.About EasygoEasygo is a prominent service provider to leading brands in the iGaming industry, including Stake.com, Kick.com, and Twist Gaming. We pride ourselves on delivering exceptional entertainment experiences to our clients and their communities.Job...
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Dedicated Customer Engagement Specialist
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Marketing Engagement Professional
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Melbourne, Victoria, Australia Origin Energy Services Ltd Full timeAt Origin Energy Services Ltd, we're seeking an experienced Marketing Engagement Professional to join our team as a Customer Experience Specialist. This exciting role will focus on delivering end-to-end marketing programs and digital initiatives that foster customer loyalty and brand love.The ideal candidate will have a strong understanding of digital...