Customer Engagement Specialist

4 days ago

Melbourne, Victoria, Australia Culture Amp Full time

At Culture Amp, we're revolutionizing the world of work by empowering companies to transform employee engagement and drive performance management.

The Customer Trainer plays a vital role in ensuring our customers understand and utilize the Culture Amp platform. This includes delivering engaging training sessions, collaborating with internal stakeholders, and addressing customer inquiries.

We're looking for an experienced professional who can leverage their presentation skills, instructional design expertise, and customer-centric approach to deliver impactful training experiences and high levels of customer satisfaction.

Key Responsibilities:
  • Deliver Product and Process Training: Facilitate live sessions for customer groups or in 1:1 format for individual customer organizations, ensuring timely delivery and meeting or exceeding customer expectations.
  • Develop Training Content: Research, ideate, and collaborate to develop training content for live and offline delivery, using instructional design principles and iterating to keep it current with product releases.
  • Customize Training Content: Collaborate with clients and internal stakeholders to understand specific learning objectives and needs, gathering and documenting requirements to customize training materials accordingly.
  • Address Customer Questions and Challenges: Address customer inquiries made to Culture Amp Training to support the learner experience, working in partnership with relevant stakeholders to ensure a smooth training experience.
  • Project Management & Delivery: Create detailed training plans that align with customer requirements and success metrics, managing customers through these plans to ensure timely delivery and achievement of their training goals.
Requirements:
  • Proven track record of successfully delivering training experiences and enhancing customer onboarding experiences, preferably in a SaaS environment.
  • Strong experience in customer training, customer success, or a related field.
  • Excellent communication and interpersonal skills to engage effectively with clients and internal teams.
  • Ability to assess customer needs and adapt training materials accordingly, ensuring relevance and effectiveness.
  • Problem-solving abilities and a proactive approach to identifying and addressing training challenges.

We offer a competitive compensation package, including an estimated annual salary of $90,000-$110,000, depending on location and experience. Our benefits include Employee Share Options Program, Programs, coaching, and budgets to help you thrive personally and professionally, Access to external providers for mental wellbeing and coaching support, Monthly Camper Life Allowance, Team budgets dedicated to team building activities and connection, Intentional quarterly wellbeing pauses, Extended year-end breaks, Excellent parental leave and in work support program available from day 1 of joining Culture Amp, 5 Social Impact Days a year to make a positive impact on the community outside of work, MacBooks for you to do your best & a work from home office budget to spend on setting up your home office, Medical insurance coverage for you and your family (Available for US & UK only).

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