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Customer Engagement Associate

1 month ago

Melbourne, Victoria, Australia Customer Engagement Centre Full time
Customer Engagement Centre

As a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to provide personalized support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide exceptional customer service through various communication channels, including phone, email, and online platforms.
  • Build and maintain strong relationships with customers, understanding their needs and preferences.
  • Work collaboratively with internal stakeholders to resolve customer inquiries and issues.
  • Utilize CRM systems to capture customer interactions, schedule tasks, and send communications.
  • Contribute to the development of best practice customer experience initiatives, aligned with company policies and values.
  • Participate in ongoing learning and development opportunities to enhance customer service skills and knowledge.

What We Offer:
  • A supportive and best-practice workplace culture that values high-calibre work and recognizes individual contributions.
  • Ongoing learning and development opportunities through nationally accredited courses, e-learning portals, and comprehensive training programs.
  • Competitive salary and salary package opportunities.
  • Access to physical fitness programs, free flu vaccinations, nutrition, and mental well-being initiatives.
  • Exclusive access to building discounts, supplier/trade discounts, and retail discounts with big name brands through our rewards platform.
  • Opportunities to advance your professional growth with Metricon, Australia's Most Trusted Choice.

Requirements:
  • Highly developed communication skills, with the ability to articulate clearly and collaborate effectively with customers, team members, and stakeholders.
  • Proven customer service skills, with the ability to build relationships, gain trust, and rapport.
  • Ability to work autonomously and as part of a team, with strong organizational awareness and prioritization skills.
  • Commitment to innovation, quality, and continuous improvement, with a focus on contributing ideas that improve the efficiency, effectiveness, and productivity of the customer journey.
  • Minimum 1-year experience in a customer service role, with a customer orientation and ability to adapt/respond to different customers and enquiry types.
  • Focus on actively listening with a high attention to detail and a proactive approach to all tasks undertaken.
  • Capacity to multi-task, set priorities, and meet deadlines.
  • Understanding of the building industry and customer journey is desirable.

This role requires a national police check to be undertaken.